Customer Service Coordinator
Meridian Business Support
Looking for a customer-focused role where your voice makes a real impact? We’re exclusively supporting a well-established, market-leading business to recruit a Customer Service Coordinator on a 6-month fixed-term contract. This is a fantastic opportunity to join a collaborative supply chain and marketing function at their brand-new, modern Rochdale head office.
The Opportunity
You’ll be the voice of the brand—supporting UK and Irish customers across well-known household cleaning brand names. This is a varied role where no two days are the same, blending customer service, administration and insight-sharing. You’ll be part of a friendly, supportive team where your input helps shape product improvements and customer experience strategies.
What You’ll Be Doing as Customer Service Coordinator
- Delivering exceptional customer service via phone, email and written correspondence
- Resolving queries efficiently while maintaining a professional, empathetic approach
- Updating the CRM system to ensure accurate records and GDPR compliance
- Coordinating product replacements, refunds and customer communications
- Sharing customer insights and trends with marketing and quality teams
- Collaborating with internal stakeholders and external partners (including social media agencies and international teams)
- Proven experience in a customer service or customer-facing role
- Strong communication skills—both written and verbal
- Confident with CRM systems and general IT (Excel skills desirable)
- Highly organised with excellent attention to detail
- Positive, adaptable and a true team player
- A proactive problem-solver who takes ownership of customer queries
- 28 days holiday + bank holidays
- Flexible start/finish times (core hours 9am–3pm)
- Flexi-time accrual
- Generous benefits package including:
- Life assurance & pension (after 3 months)
- Employee Assistance Programme
- Private healthcare options (after 6 months)
- Free parking + EV charging
- Bright, newly refurbished offices with free refreshments
- Regular team events, development opportunities & company socials
- Excellent transport links via tram and train
- 36 hours per week, Monday–Friday
- Typically 8:30am start, with flexibility
- Hybrid working: 3 days office / 2 days from home
Apply Now If you’re passionate about delivering great customer experiences and want to join a well-established business with a welcoming culture as Customer Service Coordinator—we’d love to hear from you.
Apply Now →
Application opens at the source listing. Free for jobseekers.