Customer Service Coordinator

Hours: Full Time | Monday to Friday | 8:30am - 5:00pm

Please note: Due to the location of the site, applicants must hold a full UK driving licence and have access to their own vehicle.

Enjoy building customer relationships and keeping things running like clockwork? This varied role combines customer service, order processing and logistics coordination within a supportive and growing business.

Working with both UK and international customers, you'll manage orders from receipt through to delivery, ensuring a seamless customer experience while supporting the smooth movement of goods across the supply chain.

• Manage customer accounts across UK and international markets

• Process and track customer orders from receipt through to delivery

• Coordinate logistics and liaise with customers, hauliers and internal teams

• Prepare export, import and delivery documentation

• Handle customer enquiries, updates and issue resolution

• Support sales and commercial teams with customer information

• Maintain accurate records across multiple systems

• Ensure compliance and documentation accuracy

• Previous experience in customer service, customer support or order processing

• Strong administrative and IT skills

• Excellent communication skills

• High attention to detail and accuracy

• Ability to prioritise and manage multiple tasks effectively

• Experience working within a manufacturing environment

• Confident using multiple systems and software platforms

• Full UK driving licence and access to your own vehicle due to the location of the site

• Import/export experience

• Customs or shipping documentation knowledge

• Understanding of HMRC regulations

• Experience supporting logistics or supply chain operations

• Salary up to £33,500 DOE

• Performance bonus scheme

• Generous pension contribution

• Life insurance

• 24 days holiday plus bank holidays

• Join a stable and growing family-run business

• Supportive and collaborative team environment

• Long-term career development opportunities

If you have experience in customer service, logistics, order processing, customer support or supply chain administration, and you're looking for a varied role where you can make a real impact, we'd love to hear from you.