Customer Service Coordinator

Are you a Customer Service or Order Coordinator with experience in a manufacturing or production environment?

We are recruiting a Customer Service Coordinator to join a well-established, quality-driven manufacturing business in Cardiff.

You will play a key part in managing customer orders from receipt through to release, ensuring all documentation, specifications, and quality requirements are correctly captured and communicated. Working closely with Production and Quality teams, you will also support new product introductions and engineering changes.

Key Responsibilities

• Accurately book customer orders onto the job processing system
• Carry out contract reviews and maintain full order traceability
• Interpret customer requirements and technical drawings, communicating these clearly to production teams
• Liaise with customers regarding order progress, requirements, and quality-related queries
• Prepare and maintain routings, quality plans, data cards, and test/specification regimes
• Support production and quality teams with documentation for new products and engineering changes

About You

• Previous experience in a customer service, order processing, or coordination role within a manufacturing or production environment
• Strong attention to detail with a methodical, organised approach
• Confident communicator, comfortable liaising with both customers and internal technical teams
• Able to manage multiple orders and priorities in a fast-paced manufacturing setting

What’s On Offer

• A stable, long-term opportunity within a respected manufacturing business

• £26,500 pa, 8-4.30 Mon-Thu & 8-2 Fri

• Exposure to production, quality, and engineering functions

• A supportive team environment with clear processes and standards

Please send your CV for immediate consideration to (url removed)

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