Customer Service Coordinator

Customer Service Coordinator

Cardiff
£25,250 per annum

Are you an experienced Customer Service Administrator, Customer Support Coordinator, or Customer Service Advisor looking for your next opportunity in Cardiff?

We are recruiting on behalf of a well established and growing business that supplies products and solutions to leading global retail brands. Due to continued growth, they are looking to expand their Customer Service team with a proactive and organised Customer Service Coordinator.

This is an excellent opportunity for someone with strong customer support, order processing, and administration experience to join a fast paced, collaborative environment.

Key Responsibilities

• Act as the first point of contact for customer enquiries via phone, email and live chat
• Provide professional and timely customer support and issue resolution
• Manage order processing, order tracking, and delivery updates
• Liaise with internal teams including sales, logistics, and operations
• Maintain accurate customer records and update internal systems (CRM)
• Support the delivery of excellent customer experience and client satisfaction

The Person

• Previous experience in a Customer Service, Customer Support, or Office Administration role
• Strong communication skills (written and verbal)
• Experience handling customer queries, order management, or client accounts
• Highly organised with strong multitasking abilities
• Confident using Microsoft Office and CRM systems
• A proactive and detail-oriented approach

In return

• Join a growing company with strong career development opportunities
• Supportive and friendly team environment
• Exposure to well known retail brands and client accounts