Customer Service Exec

Sutton Auto Factors is a leading supplier of automotive parts and accessories, providing exceptional service to trade and retail customers across the region. As our business continues to grow, we are looking for a Customer Service Executive to join our busy call centre team in Bulwell.

This is an excellent opportunity for someone who enjoys speaking with customers, thrives in a fast-paced environment and takes pride in delivering outstanding service.

The Role

As a Customer Service Executive, you will be the first point of contact for customers calling into the business. You will handle incoming enquiries, process orders, arrange same-day deliveries where required and ensure customers receive a professional and efficient service at all times.

The role requires excellent communication skills, strong attention to detail and the ability to remain calm and organised during busy periods.

Key Responsibilities

• Answer incoming customer calls in a professional and friendly manner.
• Process customer orders accurately and efficiently.
• Arrange and coordinate same-day delivery requests.
• Take card payments securely over the telephone.
• Provide customers with product availability and order updates.
• Resolve customer queries and escalate issues where necessary.
• Liaise with internal departments to ensure orders are fulfilled accurately and on time.
• Maintain accurate customer records and order information.
• Deliver a high standard of customer service on every interaction.
• Support the wider team with general administration and customer service activities.

Skills & Experience

• Previous experience within a customer service, call centre, sales order processing or telephone-based role.
• Excellent verbal communication and listening skills.
• Strong customer service focus and a professional telephone manner.
• Good attention to detail and accuracy when processing orders.
• Ability to work effectively in a fast-paced environment.
• Competent IT skills, including Microsoft Office and order processing systems.
• Experience of taking payments over the telephone would be advantageous.
• Previous experience within a call centre environment would be beneficial but is not essential.
• Experience within the automotive, motor factor or vehicle parts sector would be advantageous but not required.

What We Offer

• Competitive salary.
• Full training and ongoing support.
• Friendly and supportive team environment.
• Stable and growing business.
• Opportunities for development and progression.
• Employee discounts on products and services.