Customer Service Executive

Customer Service Executive

Gainsborough | Full-Time, Office Based | £28,000

Elevation Recruitment Group is delighted to be supporting a growing business in Gainsborough as they look to recruit an experienced Customer Service Executive to join their busy commercial team. This is an excellent opportunity for a customer-focused professional who enjoys building strong client relationships, managing accounts, and working collaboratively across multiple departments to deliver outstanding customer service.

The Role as a Customer Service Executive

As the primary point of contact for a portfolio of customers, you will take ownership of customer accounts, ensuring orders, enquiries, and account activities are managed efficiently from start to finish.

Key responsibilities include:

• Managing customer accounts and maintaining strong client relationships.
• Processing orders, call-offs, and order confirmations.
• Monitoring deliveries and providing proactive customer updates.
• Resolving invoice queries, complaints, and credit requests.
• Managing customer stock levels, forecasts, and aged stock reports.
• Maintaining CRM systems and customer records.
• Supporting new product launches, artwork approvals, and product setups.
• Liaising with Sales, Planning, Production, Technical, and Despatch teams to ensure seamless service delivery.
• Producing accurate customer and sales information as required.
• Identifying opportunities to enhance customer satisfaction and account performance.

We are keen to speak with candidates who have:

• Previous experience in customer service, account management, sales support, or a similar role.
• Excellent communication and relationship-building skills.
• Strong organisational abilities with exceptional attention to detail.
• Experience using CRM systems and Microsoft Office packages.
• The ability to manage multiple priorities in a fast-paced environment.
• A proactive, solutions-focused approach to customer service.

What's on Offer?

• Salary of £28,000
• Full-time, office-based position
• Supportive and collaborative team environment
• Varied role with exposure to multiple business functions
• Opportunities for development and progression

If you're passionate about delivering exceptional customer service and enjoy taking ownership of customer accounts, we'd love to hear from you.

For more information, please contact Amy Wood or Sarah Larkin at Elevation Recruitment Group.