Customer Service Executive

We are working with an established manufacturing/engineering company in Tewkesbury who, due to expansion, have an exciting opportunity for an experienced Customer Services Administrator. Applicants will need good computer skills, have excellent attention to detail, a good level of numeracy and be confident when liaising with suppliers and customers.

Job Specification

· Dealing with customer enquiries via email & telephone

· Providing information on stock availability & pricing over the phone

· Processing customer orders

· Checking and converting customer quotations

· Raising sales orders in Sage 200 with correct pricing, carriage charges and noting any special customer requirements

· Providing order acknowledgments to customers and resolving discrepancies or queries

· Liaise with finance regarding customer account status

· Liaise with warehouse/production to follow up outstanding or delayed orders

· Sending orders to warehouse & engineering departments with any special instructions noted

· Raising purchase orders on suppliers and providing delivery notes for direct delivery goods

· Follow up with suppliers for delivery dates on ordered items

· Collecting full details of new customers and creating an account for them within Sage 200

· Updating contacts, special prices and memo notes for existing customers

· Working with customers to identify suitable products for their requirements (training provided)

· Raising sample requests for customers

· Support colleagues within customer services and other departments as required

· Track outgoing parcels, inform customers of delays and obtain proof of deliveries where required

· Communicate with customers on a regular basis, developing new and building on existing relationships

· Provide feedback on accounts to sales and management staff

· Communicate with the external sales team, forwarding information on sales leads and enquiries.

Ideal Requirements

• Have strong verbal reasoning/comprehension skills to quickly understand the problems that customers are trying to solve.
• Have the ability to work quickly but thoroughly in a fast-paced environment
• Have a high level of attention to detail.
• Reliable and an effective team worker
• Have strong organisational skills, able to manage ongoing requirements alongside day-to-day tasks
• Have an excellent telephone manner and be confident speaking with customers and suppliers on a daily basis
• Have strong maths & numerical reasoning skills
• Be a fast learner, self-motivated and able to organise their own workload with strong time management skills
• Have a good level of computer literacy and be familiar with the Microsoft Office suite especially Outlook, Word & Excel

The successful candidate will be given full training on our systems and products. Prior experience of Sage/CRM systems an advantage but not essential.

Location: Tewkesbury, Gloucestershire.

Hours Per Week: Monday – Friday 37.5 hours per week 8.30am – 5.00pm

Salary: £26K - £28K

If this role if of interest to you and you feel you have the right office experience, please forward your up-to-date CV details and call Judy to discuss further.

First Choice Recruitment Services are a privately owned independent Recruitment service provider, we act as an employment agency for permanent recruitment and as an employment business for temporary recruitment. Our service is a free and confidential service to work seekers.