Customer Service Executive

Are you an experienced customer service professional with a passion for international trade and export operations? We are working with a well-established business to recruit an International Customer Service Executive to join their busy and collaborative team. This is a varied and rewarding role offering real ownership of a portfolio of global and UK accounts.

The Role

Reporting to the Customer Service Manager, you will serve as the primary contact for a portfolio of international and UK customers, managing orders end-to-end from processing through to final delivery. You will be responsible for coordinating international documentation, ensuring regulatory compliance, and supporting Sales Managers - all while delivering an exceptional level of service.

Key Responsibilities - Customer Service Executive

• Manage a portfolio of international customer orders, acting as the primary contact from order processing through to end delivery, including the preparation of international documentation such as Customs & Excise paperwork.
• Ensure full regulatory compliance across export activity and the effective global movement of goods to meet internal and external customer requirements.
• Manage UK customer orders, liaising with internal teams including Operations and external haulage and logistics partners to ensure on-time, accurate delivery.
• Provide administrative and operational support to the Sales Managers as required.
• Build and maintain effective third-party and cross-departmental relationships.
• Identify and communicate opportunities to improve customer service and operational efficiency.
• Provide cover for similar administrative functions across the business as required.
• Actively support and contribute to the company's sustainability and ethical trading goals.

About You - Customer Service Executive

• Proven experience in customer service within an export, international trade, or logistics environment.
• Solid understanding of customs declarations and international trade documentation.
• IATA certification is advantageous but not essential.
• Strong IT and administrative skills with a high level of accuracy and attention to detail.
• Excellent interpersonal and communication skills with the ability to remain calm under pressure.
• A collaborative, team-oriented approach with a genuine enjoyment of building relationships.
• Able to manage multiple priorities effectively in a fast-paced environment.

Benefits

• 24 Days holiday + Bank holidays
• Performance Bonus
• Generous Pension contribution
• Life Insurance (Death in-service)
• Employee Assistance programme
• 1-day additional holiday after 5 years

If you have experience in customer service, export operations, or trade compliance and are looking for a dynamic role where you can make a real impact, please apply with your CV in the first instance.