Customer Service Executive

Customer Services Exec – Doncaster – up to £30k plus bonus

Our client is a growing local manufacturer who are focused on delivering the best service and products to customers in a range of sectors. They need a professional and capable individual to be the first point of contact, handling inquiries, resolving complaints, providing product and service information and ensuring a positive customer experience.

The duties of the customer services exec, include:

Responding promptly and professionally to customer inquiries via phone, email, live chat. Providing accurate information regarding products, services and pricing etc. Building and maintaining strong relationships with customers through courteous and empathetic interactions.

Although there are not many, you will investigate and resolve customer complaints, escalating complex issues to relevant departments when necessary while maintaining ownership of the customer experience and recommending process improvements for ongoing issues.

A large part of the role is customer orders, returns, exchanges, cancellations and refunds and coordinating everything with logistics, sales, finance and technical teams to ensure smooth service delivery.

To apply for the customer services exec position, you will need to have:

As well as a qualification in Business Admin, Communications, Sales or a related field, you will have a minimum 2–3 years of experience in customer service, internal sales operations, customer support or a related role (experience using CRM systems is preferred).

Excellent communication skills and strong computer skills, fully competent with all relevant software applications (MS Office Word & Excel, Outlook etc.).

Enthusiasm, commitment and positivity; prepared to go the extra mile to achieve results.

Benefits of the customer services role include a salary of up to £30k plus company profit share bonus paid quarterly.

Hours: 39 hours per week

Hours: 7.30am to 4.30pm Mon to Thurs – finishing at 2.30pm on Fridays

Breaks: 40 mins for lunch Mon to Thurs and 20 minutes on Fridays

Holidays: 25 plus stats (usually 8)            

The future: Solid and growing, full order book, longevity and stability

Environment: A family-owned business, employee first approach

Travail Employment Group is acting as an Employment Agency in relation to this vacancy.