Customer Service & Freight Administrator

Salary: £27,000 - £30,000 (depending on experience)
Our client in Larne, a successful and growing freight forwarding business, is looking for a proactive and customer-focused Customer Service & Freight Administrator to join their friendly and supportive team.

This is an excellent opportunity for someone with experience in logistics, transport, or freight administration who is looking to develop their career within the fast-paced world of international freight forwarding. You'll gain hands-on experience across freight operations while working alongside experienced industry professionals who are committed to your development.

As a key member of the operations team, you'll play an important role in ensuring shipments move smoothly while delivering outstanding service to customers. No two days are the same, and you'll enjoy a varied role that combines administration, customer service, and freight coordination.

• Coordinating UK and international freight movements
• Managing day-to-day customer enquiries and building strong client relationships
• Booking shipments and liaising with hauliers, depots, carriers, and overseas partners
• Tracking consignments and providing shipment updates
• Resolving operational issues efficiently and professionally
• Supporting the wider operations team with administration and logistics coordination
• Maintaining accurate records and updating internal systems

We're looking for someone who is organised, detail-oriented, and enjoys working in a busy environment.

• Previous experience within Freight Forwarding, Logistics, Transport, or Supply Chain
• At least 12 month's experience in a customer service or administration role
• Strong IT skills and confidence using transport, logistics, or CRM systems
• Excellent communication skills, both written and verbal
• Ability to prioritise workload and remain calm under pressure
• A positive, flexible, and proactive approach to work
• Strong problem-solving skills and attention to detail

• Supportive and experienced team environment
• Clear career progression opportunities within a growing business
• Competitive salary of £27,000 - £30,000 depending on experience
• A varied and rewarding role within a thriving industry

If you're looking to build a long-term career in logistics and freight forwarding and want to join a company that invests in its people, we'd love to hear from you.

Apply today by sending your CV to Colleen Farquharson.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.