Customer Service & Logistics Representative

Customer Service & Logistics Representative

Salary: Up to £29,000 + Excellent Benefits

Are you an organised and customer-focused professional looking to develop your career in a dynamic and growing business? We're looking for a Customer Service & Logistics Representative to join a small team and play a key role in delivering exceptional service and operational support.

What's on Offer:

• Salary up to £29,000 (depending on skills and abilities)
• Office hours (Monday-Friday)
• 25 days holiday + bank holidays
• Private healthcare
• A supportive and collaborative working environment
• Opportunities for development as the business grows

The Role:

Reporting directly to the Customer Service & Logistics Manager, you will be responsible for delivering excellent customer support while ensuring the efficient coordination of logistics operations.

Key Responsibilities:

• Act as the primary point of contact for UK onshore customer enquiries
• Prepare and provide customer quotations, working closely with the Customer Service & Logistics Manager and Sales Director
• Liaise internally and externally to source product and transport costs
• Coordinate referrals for technical or specialist support
• Provide accurate and timely customer information (e.g. product data sheets, MSDS)
• Assist in the preparation of delivery and collection documentation
• Support the dispatch of goods from warehousing facilities
• Organise UK deliveries via online portals and transport partners
• Build and maintain strong customer and supplier relationships
• Assist in onboarding new customers, transport providers, and warehouse suppliers
• Raise and process key documentation, including:
  • Sales orders
  • Delivery and dispatch notes
  • Pro-forma invoices
  • Credit notes and invoicing

   

• Process purchase orders for logistics and supplier services
• Support departmental improvements to enhance efficiency and growth
• Assist with sales reporting and data collation
• Maintain accurate records and ensure data protection compliance

Additional Responsibilities:

• Manage reception duties, including greeting visitors
• Handle and direct incoming calls and online enquiries
• Provide holiday and sickness cover with support from senior staff

About You:

• Strong organisational and administrative skills
• Excellent communication and customer service abilities
• Ability to multitask and manage priorities effectively
• Comfortable working with systems, documentation, and logistics processes
• A proactive, team-oriented approach

Friendly Note : If this job is not for you but you are looking for a new opportunity, please contact us for a confidential discussion on your career.

To Apply:

Travail Employment Group is operating as an Employment Agency.

Once you click to apply for this job, your application will be immediately received by Travail Employment Group. If your application is successful, a consultant will be in contact with you within the next 7 days.

All candidates registering with Travail Employment Group will need to provide proof of identity, and evidence of any experience, training and qualifications our client considers necessary for this position.

CWOIND01