Customer Service Representative

Customer Service Representative

Customer Service / Helpdesk

Rotational shifts + occasional weekends

Our client, a leading provider of integrated facilities management and infrastructure solutions is hiring for an organised and customer-focused Customer Service Representative to join our busy helpdesk team supporting our Ministry of Defence contract across the South East of England.

This is a fast-paced role where you will be the first point of contact for customers reporting reactive maintenance issues across approximately 90 sites. You will be responsible for ensuring all requests are logged accurately and dispatched efficiently to our engineering teams while delivering excellent customer service at all times.

This role operates on a 4-week rotating shift pattern:

Week 1 - 7:00am – 3:30pm

Week 2 - 8:00am – 4:30pm

Week 3 - 9:00am – 5:30pm

Week 4 - 10:30am – 7:00pm

There is also a requirement to work 1 in 6 weekends on a rota basis.

Key responsibilities

• Answer incoming calls and emails from customers reporting maintenance issues
• Log reactive maintenance jobs accurately onto internal systems
• Prioritise and schedule work in line with service level agreements
• Coordinate with engineers and subcontractors to ensure timely completion of works
• Provide updates to customers on job progress where required
• Maintain accurate records and documentation
• Work collaboratively with the wider helpdesk team to maintain service standards

About you

• Previous customer service or call centre experience
• Strong communication skills (both written and verbal)
• Good IT skills and confidence using multiple systems
• Strong organisational and time management skills
• Ability to prioritise workload in a busy environment
• Team player with a positive and professional attitude

Apply now and a member of our dedicated recruitment team will be in touch to discuss your application.