Customer Service Team Leader

Customer Services Team Leader | Poole | Up to £36,000

Lead a customer service team that's genuinely proud of the experience it delivers. As Customer Services Team Leader, you'll be the steady hand guiding a close-knit team, building trusted relationships with customers and colleagues alike, while keeping standards high and everything running smoothly.

As a Customer Services Team Leader, you will benefit from:

• Monthly profit share bonus scheme
• 30 days paid holiday (including bank holidays)
• Company sick pay and an employee assistance programme
• Free onsite parking and free lunch every Friday
• Perks at Work scheme, birthday vouchers and subsidised workplace massage
• Cycle to Work scheme and regular company social events

As a Customer Services Team Leader, your responsibilities will include:

• Leading and supporting a team of Customer Experience Associates, ensuring exceptional service by phone and email
• Overseeing order processing across ERP, CRM and web-based channels, maintaining accuracy and agreed cut-off times
• Monitoring team KPIs, including response times, on-time task completion and call handling standards
• Managing internal projects, holding team members accountable and delivering on deadlines
• Setting up new customer accounts, kitted codes and consignments, keeping all systems accurate and up to date
• Producing accurate commercial invoices and recording all activity on the company CRM

As a Customer Services Team Leader, your experience will include:

• Leading or supervising a team within a customer service or sales support environment
• Confident use of ERP and CRM systems, with strong Excel skills and a keen eye for detail
• Experience handling customer queries by phone and email, adapting your style to each situation
• A track record of managing multiple priorities calmly and accurately under pressure
• Proactively improving processes and supporting colleagues to deliver consistently high standards

If you're ready to lead a supportive, well-respected team where your reliability and people skills will be genuinely valued, this could be the role for you. Apply today with an up-to-date CV or call Claire Heckford at Rubicon for more information.