Customer Service Team Leader

Yolk Recruitment are currently recruiting a Temporary Customer Service Team Leader for a values-driven Housing Association in Pembrokeshire

This is a leadership role where management skills are paramount but also the ability to manage the in-box and deal with calls when needed, so your all round skills will be maximised.

Key Responsibilities

• Leading a team to ensure expected behaviours are adhered to
• Managing the mailbox and re-directing, allocating, responding when required.
• Ensuring enough coverage to deal with queries during busy times
• Dealing with escalations when required
• Taking calls during busy periods

Candidate Requirements

• Previous management experience
• Contact centre experience would be ideal
• Good communication skills
• Knowledge of the housing sector
• Strong IT skills
• Previous experience of providing feedback

What's in it for you?

• A hybrid environment
• Office hours, no weekends or evenings
• £15.07 per hour (equivalent to £29000 pro-rata)

To Apply:

If you have a leadership background and have dealt with a range of queries in fast paced environment I would like to hear from you. Please submit your up-to-date CV to: Richard Coombs at Yolk Recruitment.