Customer Solution Advocate

Customer Solution Advocate

Bristol

Our client based in Bristol is looking to recruit a Customer Solution Advocate to join their team on a full-time, permanent basis.

As a Customer Solution Advocate, you will be responsible for handling complex calls involving sensitive financial information and emotive topics.

Benefits

• 35 hour week, Monday to Friday
• Hybrid working, with 3 days in the office per week
• Generous holiday allowance plus the option to buy/ sell days
• Life assurance
• Private medical insurance
• Employee assistance programme
• Season ticket loans and a whole lot more

Responsibilities

As a Customer Solution Advocate, you will:

• Lead the resolution of a range of cases where customers have fallen behind with payments.
• Identify the root cause of all collections, ensuring each is dealt with in a timely manner through proactive communication with the customer and internal departments.
• Maintain up to date with industry regulations and products.
• Ensure accurate record keeping for all customer contact and decisions.
• Work in line with policies, procedures and SLAs.

Required Skills & Experience

To be considered for the role of Customer Solution Advocate, you must have:

• Proven experience supporting customers through complex cases over the phone.
• Experience handling emotive cases e.g. debt, crime, ill health, bereavement.
• Excellent communication and rapport building skills.
• Ability to work within a target-based environment.
• Prior experience within a regulated environment would be beneficial e.g. financial services or utilities.
• Strong IT skills with the ability to multi-task.

NEXT STEPS

If you’re professional, hard-working and interested in becoming a Customer Solution Advocate, apply today with your up to date CV!

Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.

Don’t miss out! Apply today!