Customer Solution Architect
TXP
Customer Solution Architect
Location: West Midlands (Hybrid working)
Type: Permanent
We are looking for a commercially aware and consultative Customer Solution Architect (CSA) to take full ownership of solution design throughout the pre-sales lifecycle.
Working closely with Sales, Pre-Sales, and Delivery teams, you will act as the technical lead and trusted solution owner across client engagements, from early qualification and discovery through to handover into delivery.
A key part of the role is developing a deep understanding of each client’s business, the challenges they face, and the outcomes they are trying to achieve. You will combine this insight with a strong understanding of TXP’s capabilities to design solutions that go beyond expectations.
You will bring experience in at least one of the following sectors: Financial Services, Insurance, or Public Sector, allowing you to engage credibly with clients and shape solutions that reflect their regulatory, operational, and strategic priorities.
You will also contribute to the ongoing development of TXP’s propositions, ensuring they remain relevant, differentiated, and commercially strong.
Living Our Values (CARES)
- Client Focus: Put the client at the centre of every solution, ensuring designs are grounded in real business needs and outcomes.
- Adaptability: Respond quickly to changing client needs, market conditions, and emerging technologies.
- Responsibility: Take ownership of solution direction, ensuring clarity around scope, risks, and delivery feasibility.
- Excellence: Maintain high standards across all pre-sales outputs and continuously improve ways of working.
- Success: Ensure what is sold is delivered successfully, for both the client and TXP.
Key Responsibilities
1. Understanding the Client and Their Challenges
- Build a strong understanding of each client’s business, operating environment, and key challenges.
- Lead discovery sessions and workshops to identify root causes, not just surface requirements.
- Apply sector knowledge (Financial Services, Insurance, Public Sector) to shape relevant solutions.
- Maintain deep knowledge of TXP’s services and capabilities and apply these effectively in solution design.
2. Solution Ownership & Design
- Own the solution across the full pre-sales lifecycle, acting as the technical authority.
- Design practical, commercially viable solutions using TXP’s full capability portfolio.
- Ensure solutions are clearly scoped, realistic, and deliverable.
- Support governance processes and proactively manage risks and issues.
3. Client Engagement & Solution Conversations
- Lead client discussions, workshops, and solution conversations.
- Act as the main technical contact during pre-sales engagements.
- Present solutions clearly to both technical and non-technical audiences, including senior stakeholders.
- Translate complex technical concepts into clear, business-focused language.
4. Pre-Sales Delivery
- Produce high-quality content for proposals, Statements of Work (SoWs), presentations, and RFP responses.
- Work with Sales and Delivery teams to validate scope, risks, and delivery approach.
- Manage multiple opportunities at the same time in a structured way.
5. Transition to Delivery
- Own the handover from pre-sales into delivery, ensuring clarity and completeness.
- Engage delivery teams during late-stage pre-sales to confirm feasibility and readiness.
- Provide clear documentation and briefings to support successful delivery.
- Remain available during early delivery phases to clarify solution intent and scope.
6. Proposition Development
- Contribute to improving and refining TXP’s existing propositions.
- Help develop new offerings aligned to market demand.
- Ensure propositions remain competitive and relevant across target sectors.
- Create reusable assets, templates, and frameworks to improve pre-sales consistency and quality.
Skills & Experience
Essential Experience
- Experience in a Solution Architect, Pre-Sales Architect, or Technical Consultant role within IT services or consultancy.
- Strong track record in pre-sales, including solution design and proposal development.
- Experience working with clients in Financial Services, Insurance, or Public Sector.
- Proven experience leading solution design across the full pre-sales lifecycle.
- Good knowledge of relevant technology areas such as:
- Cloud platforms
- Microsoft technologies
- Software engineering
- Integration
- SaaS
- Data and AI
Skills & Behaviours
- Strong curiosity and structured thinking when understanding client problems.
- Excellent communication skills, with the ability to simplify complex ideas.
- Confident stakeholder management, including engagement at senior levels.
- High emotional intelligence and strong relationship-building skills.
- Commercial awareness with a practical, delivery-focused mindset.
- Comfortable taking ownership in a fast-paced, multi-opportunity environment.
- Interest in emerging technologies, particularly AI and automation.
Desirable
- Experience contributing to propositions or go-to-market strategies.
- Experience across multiple sectors (Financial Services, Insurance, Public Sector).
- Familiarity with AI-assisted tools for proposal or documentation creation.
- Understanding of delivery methodologies such as Agile or PRINCE2.
Education
- Degree in a relevant field or equivalent experience.
- Certifications such as TOGAF, Azure/AWS, ITIL, PRINCE2, or Agile are beneficial but not essential.
Benefits:
- 25 days annual leave (plus bank holidays).
- An additional day of paid leave for your birthday (or Christmas eve).
- Salary sacrifice, matched employer contributed pension (4%).
- Life assurance (3x).
- Access to an Employee Assistance Programme (EAP).
- Private medical insurance through our partner Aviva.
- Cycle to work scheme.
- Corporate eye-care vouchers.
- Access to an independent financial advisor.
- 2 x social value days per year to give back to local communities.
Grow with us: Work on exciting new projects. If you want to avoid getting stuck with the mundane, you’re in the right place. We work in many sectors with fantastic clients, so you’ll always be working on something exciting and challenging.
Career growth – we’ve got you! We recognise that you might have a career path planned out and you might need some support to help you move forward. We’re here to support you and make the most out of your time with us, through challenging work, opportunities to grow and learning and development opportunities.
Be part of the TXP growth journey. We are a high growth, fast paced environment. We currently have 200+ employees and work with clients across the UK. Joining TXP means you’ll be part of that.
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