Customer Success Manager

Tech Buildr

Customer Success Manager x 2 (SaaS)

 

45K to 55K Basic (DOE) / Bonus / Stock / Benefits

 

Manchester (Hybrid)

We have partnered with a Series B funded, award-winning, fast-growing SaaS scale-up, with offices in Manchester and the USA.  They have a great culture and some fantastic clients, including Revolut, Miami Heat, Huel and University of Bristol.

As they continue their rapid expansion, they’re looking for 2 Customer Success Managers (CSM) to join their Manchester team.  As a CSM you will be responsible for a portfolio of accounts to nurture, with the ultimate aim being to ensure customer satisfaction retention and growth.  

To be considered for this role you must be / have: 

  • Proven experience in a commercial customer success or account management role, with a demonstrable track record of target v achievement around retention and growth. 

  • Experience in a SaaS or related tech business. 

  • Familiar with a customer success tech stack. 

  • Commutable to Manchester City centre, regularly. 

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