Customer Support

Peopleforce Recruitment for a Customer Contact Specialist in Abingdon for one of our long-standing healthcare partners. This company provides workplace health services by supporting employers monitor employee health, identify risks, and keep workplaces safe using testing and health data.

You’ll work as a Customer Service Specialist in the Occupational Health team in Abingdon.

Your main job is to:

• Help customers book health services
• Answer questions (by phone and email)
• Make sure everything runs smoothly and on time

You’re basically the first point of contact for customers and play a big role in their overall experience.

What you’ll do

• Answer customer queries clearly and professionally
• Book appointments/services and guide customers through the process
• Organise clinic schedules and make sure appointments are set up correctly
• Work with external providers to deliver services on time
• Coordinate with internal teams (like clinical and lab teams)
• Follow processes and hit targets (KPIs/SLAs)
• Do admin tasks to support operations

What they’re looking for

• Good communication skills (written and spoken)
• Some customer service experience (preferred, not essential)
• Comfortable using IT (Word, Excel, Outlook)
• Salesforce experience is a bonus
• Good at problem-solving and managing workload
• Customer-focused and organised

Key qualities

• Customer-focused – you care about giving great service
• Proactive – willing to improve processes
• Results-driven – able to meet targets
• Supportive – work well with others
• Reliable – contribute to long-term success