Cyber & Network Support Technician

An IT support company are looking for a motivated individual to join their team in the West Midlands. 

The Cyber & Network Support Technician will play a key role in supporting clients with first-line technical issues, basic cyber-security tasks, and routine network troubleshooting. This entry-level position is ideal for candidates who want to build a long-term career in IT  infrastructure and security. 

KEY DUTIES  

• Provide first-line support for hardware, software, and network issues, including diagnosing and resolving common faults 
• Support cyber-security monitoring tasks, identifying potential vulnerabilities and escalating risks 
• Assist in routine network troubleshooting, configuration, and securing of devices and systems 
• Support the implementation of cyber-security best practices to protect systems and data from unauthorised access 
• Carry out basic cybersecurity testing and document findings 
• Log and document all support activities in line with internal processes. 
• Collaborate with senior technicians to escalate complex issues when required. 
• Provide excellent customer service to internal and external users. 

CANDIDATE REQUIREMENTS 

• Strong problem-solving and diagnostic skills. 
• Clear communication skills