Dealer/Parts Support Advisor
NES Group Ltd
Location - Remote UK
Duration - 4 months (Interim)
Our Automotive client is looking for a Aftermarket Dealer/Parts Advisor to work on a short term interim basis. The role will ensure that all network and customer spare parts requirements are met on time and in full across the global network, through the operational and tactical management of all aspects of the supply chain. Supplying comprehensive support for all regional teams, ensuring operational efficiency on brand customer experience in line with KPIs and network SLAs.
- Forecasting spare parts needed across all regions and steer material planning & ordering to ensure optimal stock levels across all sides
- Monitoring spare parts inventory in market & collaborating with regional offices in managing stock levels at network partner sites
- Establish pricing logic and supporting regional offices in maintaining pricing strategy
- Maintain and adjust parts pricing in SAP in line with pricing strategy
- Aligning parts availability with warehousing responsible & facilitating emergency fulfilment with logistics providers
- Backorder management & prioritisation of VOR orders in collaboration with warehousing responsible
- Supporting warranty/quality team in preparation of service campaigns and liaising special parts demand with material planning & warehousing team
- Assisting network partners (repairers) & customers in evaluating correct parts for service/repair/warranty work
- Assisting network partners with all spare parts related inquiries (Logistics status, parts returns, parts warranty, claims)
- Supersession and new introduction support (manage returns of superseded parts, support network with supersession & new parts required)
- Dealer support, Aftersales service experience
- SAP experience
- Automotive industry experience
With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.
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