Delivery Manager

Your new company
Our West Midlands based client is looking for an Interim Delivery Manager to join them on a transformation programme. You will lead the current shift schedule from fragmented, locally managed cleaning arrangements to a standardised, efficient, digitally enabled service aligned with industry benchmarks. Working closely with the Head of Service, you will uncover issues, validate information, and implement new systems, processes, and governance frameworks.You will manage Cleaning Supervisors and around 50 part‑time Operatives, driving accountability, improving performance, and supporting behavioural and cultural change. This role requires someone who can get stuck in, build trust quickly, and bring a fresh pair of eyes to long‑standing challenges.

Your new role
You will be responsible for delivering the transformation programme across several core areas:Service Transformation & Integration: Bringing multiple cleaning services together into a single, consistent operating model with clear standards, controls, and aligned working practices.Leadership & Performance Management: Managing Cleaning Supervisors and frontline Operatives, driving performance, accountability, and cultural change across all levels.Service Redesign: Restructuring delivery models, including shift patterns and workforce deployment, to improve efficiency, productivity, and service outcomes.Digital Transformation: Embedding digital systems for audits, task management, and performance reporting, replacing manual processes and improving visibility.Productivity & Benchmarking: Reviewing current delivery, aligning staffing levels to industry productivity standards, and ensuring the service meets recognised benchmarks.Audit, Governance & Compliance: Implementing structured audit frameworks, strengthening assurance processes, and standardising risk assessments, COSHH, and safe systems of work.Financial Management: Reviewing budgets, staffing costs, and identifying opportunities for efficiencies and improved value for money.Operational Engagement: Working closely with the Cleaning Supervisor and Shift Manager, supporting cultural change and ensuring consistent delivery across all hubs.

What you'll need to succeed
We're looking for a strong operational leader with experience in cleaning or soft FM environments, industrial services, or similar operational settings. The ideal candidate will be confident managing frontline teams, embedding new processes, and driving change in a hands‑on, practical way. They should bring experience in cleaning, soft FM, industrial operations, or wider service transformation, along with strong people‑management skills, including the ability to handle difficult conversations and support cultural change. We need someone who has previously implemented or embedded new systems, processes, or digital tools, and who brings a proactive, investigative mindset-someone who naturally uncovers issues and takes action to resolve them. The role requires the ability to work at pace, manage multiple priorities, and deliver against clear expectations. Experience with TUPE or organisational change is desirable, and while public‑sector experience is advantageous, it is not essential for the right candidate.

What you'll get in return
In return, you'll step into a meaningful 6‑month assignment where you'll play a central role in shaping and modernising cleaning services across Sandwell. You'll receive a competitive day rate of £300, along with the flexibility of a hybrid working arrangement, which can be discussed based on operational needs. The role is based across the Sandwell area, with travel required to local hubs within a 5‑mile radius, and while transport can be arranged, having your own vehicle will be a real advantage. You'll work closely with an engaged Head of Service-typically on site four days a week-and gain the opportunity to influence culture, embed new systems, and drive real operational change within a supportive environment.

What you need to do now

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