Delivery Manager

Role Summary

This role is accountable for end‑to‑end delivery ownership of assigned Telecom BSS applications. The Delivery Manager owns outcomes across Run (AMS) and Change (Enhance / Transform) streams, ensuring service stability, predictable delivery, strong governance, and effective stakeholder and financial management within a defined scope.

Key Responsibilities

• Own delivery for assigned Telecom BSS applications, spanning BAU operations and change initiatives
• Act as the single point of accountability for application delivery, performance, and stakeholder coordination
• Manage the integrated application workstack across AMS, enhancements, and transformation programmes
• Lead and coordinate onshore and offshore delivery teams, ensuring clear ownership and execution discipline
• Establish and run delivery and service governance forums (operational reviews, delivery reviews, risk & issue tracking)
• Ensure application readiness for projects and releases including transition, cutover, hypercare, and stabilisation
• Track delivery KPIs, risks, dependencies, and corrective actions for the assigned scope
• Own resource planning, utilisation, budgeting, forecasting, and billing validation for the delivery scope
• Manage escalations internally and with customer stakeholders, driving resolution and service improvement

Domain Skills Required

• Strong experience in Telecom BSS (e.g. CRM, Order Management, Billing, Product, Integration platforms)
• IT Delivery experience covering Application Management and Change Delivery
• Working knowledge of IT service management processes (incident, problem, change, release)
• Experience supporting projects and transformation programmes impacting live applications
• Exposure to commercial delivery models (capacity planning, forecasting, billing)
• Experience operating in global onshore/offshore delivery models

Soft Skills Required

• Strong customer and stakeholder management capability
• Clear ownership mindset with accountability for outcomes
• Effective communication across technical and non‑technical audiences
• Ability to prioritise and balance BAU stability with change demand
• Collaborative leadership across multi‑team, multi‑vendor environments
• Structured approach to risk, escalation, and decision‑making