Delivery Success Manager

Role: Delivery Success Manager

Reporting to: Managing Director  

Salary: £40,000 to £50,000 per annum 

The Supply Register are an education recruitment managed service provider working in partnership with Multi Academy Trusts & Colleges across England and Wales. Our vision is to transform recruitment in the changing world of education & our mission is to become the sector's most trusted education recruitment company.

As Delivery Success Manager, you will be responsible for ensuring the successful delivery, optimisation, and continuous improvement of managed recruitment services across The Supply Register's Multi-Academy Trust and College partnerships. Acting as a key strategic relationship manager for both clients and supply chain, this role is accountable for maintaining exceptional service, maximising revenue opportunities and supporting long-term client retenion & growth.

Relationship Management Responsibilities:  

• Stakeholder Management: Act as the key point of contact for stakeholders at Multi-Academy Trusts across all regions. Develop and enhance partnerships with clients by building relationships with multiple key contacts at each Trust.  

• Service delivery: Attend regular service reviews with all clients ensuring that Key Performance Indicators (KPI’s) are met and make the necessary actions to navigate any challenges.  

• Quality: Continuously monitor candidate feedback across all Multi Academy Trusts ensuring that any concerns are identified and addressed in a timely and efficient manner.  

• Revenue maximisation: Play a key part in ensuring that revenue from all clients is maximised through regular service reviews, internal collaboration, supply chain management & continuous improvement. 

• Internal collaboration: Work with the Regions Manager & Regional Partnership Managers to ensure clients receive outstanding service and identify the need for additional resource where required.  

• MI Reporting: Use PowerBI to prepare and present monthly reports to all clients showing key metrics such as spend, fill rates & overall quality. 

• Continuous Improvement: Work closely with clients to ensure that key metrics such as fill rate and bank percentage continue to increase and contribute to overall revenue targets 

• Implementation: Work with the Sales Director to support through the onboarding and implementation phase for new clients. Act as an escalation point for the Trust from this point. 

• Contract Renewals: Play a key part in the renewal process with clients. Work alongside the Sales Director to navigate challenges and identify competition which may arise throughout this process.   

Agency Supply Chain Manager Responsibilities: 

• Agency Relationship Management: Build and maintain strong relationships with a national network of recruitment agencies to ensure a consistent and reliable supply of qualified education professionals. 

• Performance Monitoring: Regularly assess the performance of recruitment agencies based on agreed key performance indicators (KPIs) and take necessary actions to address any issues or shortcomings. 

• Supply Chain Optimisation: Continuously review and improve the efficiency and effectiveness of the supply chain process, ensuring timely and high-quality placements to meet client demands. 

• Vendor Negotiations: Negotiate terms, pricing, and service level agreements with recruitment agencies, ensuring a fair and competitive arrangement that aligns with the organisation's goals. 

• Market Research: Stay informed about industry trends, competitor practices, and market dynamics to develop innovative talent acquisition and retention strategies. 

• Data Analysis: Analyse recruitment data and trends to identify areas for improvement, enhance decision-making, and drive data-driven strategies. 

• Reporting: Prepare regular reports on supply chain performance, agency utilisation, and other key metrics to provide insights to senior management. 

• Collaborative Coordination: Work closely with internal stakeholders, such as the regional managers & partnership teams to understand gaps and challenges with current supply chains. 

• Training and Development: Provide training and guidance to recruitment agencies to enhance their understanding of client needs and expectations, ensuring a streamlined and high-quality recruitment process. 

Requirements: 

• At least 5 years experience in the education recruitment industry  

• Proven experience in Agency Supply Chain Management, preferably within the education sector or recruitment industry. 

• Demonstrated track record of building and managing successful relationships with stakeholders  

• Strong negotiation and communication skills, with the ability to influence and collaborate effectively with diverse stakeholders. 

• In-depth knowledge of recruitment best practices, compliance requirements, and industry trends. 

• Excellent analytical and problem-solving skills, with a data-driven approach to decision-making. 

• Highly organised and detail-oriented, able to manage multiple priorities and meet tight deadlines. 

• Familiarity with recruitment management systems and analytic tools such as PowerBI. 

• Ability to thrive in a fast-paced and dynamic environment with a proactive and adaptable mindset. 

• Strong leadership qualities, including motivating and inspiring teams towards achieving common objectives. 

• Passion for education and a commitment to delivering high-quality staffing solutions. 

In return, The Supply Register can offer:

• A generous basic salary
• Hybrid working
• Private healthcare plan
• Twenty-five days plus birthday and public holidays per year (Increasing by 1 day each year to 29 days)
• A team who celebrate achievements 
• Opportunities to progress up our career ladder
• Pension Scheme

If this is an opportunity you would like to discuss in further detail. Please do apply.
Please note that we will be in touch with suitable applicants as soon as possible.