Deskside Support

As a Deskside Support Engineer, you will deliver second-line IT support while collaborating with service desk and third-line teams to resolve incidents, requests, and problems efficiently. You will also take ownership of end user device lifecycle management, ensuring reliable and secure technology for colleagues.

Client Details

Our client is a well-established organisation with a strong reputation for innovation within the financial services industry.

They are committed to investing in their people, offering continuous learning opportunities and a supportive environment where employees can thrive and build long-term careers.

Description

This is a site-based role in Leeds where you will provide hands-on hardware, software, and infrastructure support to end users. Working within the End User Computing Team, you will play a key role in delivering second- and third-line support across a broad range of technologies and environments.

Please note, this is a fully on-site role.

Key responsibilities include:

• Managing and resolving support tickets in line with defined KPIs
• Providing deskside support for end user devices, office hardware, meeting rooms, and local infrastructure
• Supporting major incident management and disaster recovery activity
• Maintaining and contributing to the knowledge management database
• Managing device lifecycle processes including builds, deployments, recovery, and decommissioning
• Configuring and provisioning hardware and software using SCCM and Intune
• Supporting ITIL-aligned processes including Incident, Problem, Change, and Asset Management
• Collaborating with internal teams, service providers, and stakeholders
• Contributing to continuous service improvement initiatives

Profile

To be successful in this role, you will bring:

• At least 2 years' experience in a deskside support or similar role
• Experience at both 2nd and 3rd line support.
• Strong technical knowledge of SCCM build systems and Intune MDM
• Experience managing the full device lifecycle (build, deploy, return, decommission)
• A customer-focused approach with excellent interpersonal skills
• Strong troubleshooting and problem-solving abilities in complex environments
• Clear communication skills with the ability to explain technical concepts to non-technical users
• Familiarity with ITIL processes and working within structured IT environments
• A proactive, organised, and resilient mindset with the ability to manage multiple priorities

Job Offer

• Competitive salary ranging from up to £40,000
• 26 days annual leave, plus a wellbeing day, volunteer day, bank holidays and the ability to buy up to 5 extra days leave.
• Opportunity to work in a professional and collaborative environment in Leeds.
• Comprehensive benefits package tailored to support your career and personal development.
• Engagement with a large organisation offering stability and growth opportunities.

If you're ready to take the next step, feel free to apply!