Developer (Dynamics 365 Customer Service and CCaaS Developer)

DCV Technologies

Position: Developer
Location: Luton, UK (Hybrid-3 days a week from office)
6 months contract position

The Role

Dynamics 365 Customer Service and CCaaS Developer. Customer has recently implemented CCaaS and has road map to implement additions features. Candidate with hands on development experience on Customer Service module and CCaaS module in very important.

Your responsibilities:

  • A Dynamics CCaas developer design, builds, Customises and integrates contact center capabilities.
  • Configure and customize Dynamics 365 customer service and omnichannel
  • Builds plugins, customer workflow and PCF controls using C

Your Profile

Essential skills/knowledge/experience: Hands on experience on below technical landscape

  • Dynamics 365 CRM Technical Skills.
  • CCaaS (D365 Contact Center) Technical Skills
  • Power Platform Development Skills
  • Customer Service Module
  • Power Virtual Agents/Co-pilot Studio for Chat and Voice bot
  • Azure communications Services
  • Dynamics Solution Management
  • CI/CD with Azure DevOps
  • Power BI Reporting (CCaaS Analytics)
  • C#(.Net), JavaScript (client side in model driven)

Desirable skills/knowledge/experience:

  • Experience in managing Onsite and Offshore model.
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