Digital Support Engineer

Digital Support Engineer – Connectivity / Telecoms

Goudhurst        

Circa £28k

• Do you enjoy working with technology but also like dealing with people?
• Are you highly organised and good at keeping multiple moving parts on track?
• Would you enjoy a varied role involving client support, connectivity deployments, hardware installs, and telecoms provisioning?

We are recruiting for a Digital Support Engineer to join a growing and highly customer-focused telecoms and connectivity business. This is a varied, hands-on role supporting the Digital Sales team once customer orders have been placed. You will help coordinate and deliver connectivity solutions including broadband, VoIP, Starlink, routers, and digital communications services.

This role combines technical coordination, customer service, hardware deployment, and project support. It would suit somebody who enjoys technology, likes helping customers, and takes pride in being organised, responsive, and reliable.

Key Responsibilities

• Deploying hardware including routers and Starlink equipment
• Provisioning broadband, VoIP, Ethernet, and connectivity services
• Supporting customer onboarding and installations
• Coordinating orders and delivery activity
• Carrying out site surveys
• Supporting customers via phone, email, and face-to-face meetings
• Working closely with the sales and technical teams

What We Are Looking For

• Strong customer service and communication skills
• Highly organised with good attention to detail
• Technical interest in networking/connectivity/telecoms
• Comfortable speaking with clients face-to-face and over the phone
• Full UK driving licence
• A proactive and reliable approach
• Experience within telecoms, MSP, connectivity, networking, broadband, VoIP, or technical support would be highly beneficial