Director of Customer Experience & Supply Chain Operations

Category-leading products & services - B2B & B2C
c. £125,000pa + generous car, bonus and benefits
West Midlands

Manufacturer of category-leading products, with strong brand equity and ambitious expansion plans, looking to appoint a visionary customer experience champion to transform their UK and European customer service and supply chain operations.

This is a rare blank sheet opportunity to reimagine, restructure and deliver a best-in-class B2B and B2C customer experience.

About the Company

Backed by the resources of a £300mpa, fast-growing international technology group, our client specialises in the supply and delivery of high-quality connected products and support services, recognised thought leaders in their category.

With a long standing reputation for product excellence, they have invested heavily in product innovation, and market development.

The Role

Reporting to the Managing Director will be responsible for delivering a best-in-class customer experience, leading all core functions including customer support, compliance, supply chain and logistics.
This is a hands-on leadership role requiring both strategic vision and operational rigour.

Key Responsibilities:
* Lead the development and execution of a bold, customer experience strategy
* Drive organisational and operational change across UK and European markets
* Build and mentor a high-performing team
* Champion innovation and blue sky thinking
* Ensure compliance with all legal, ethical, and regulatory standards

Candidate Profile

We are seeking a commercially astute, strategically minded leader with a strong track record of growing a B2B and B2C customer service operations. You will be entrepreneurial, results-driven, and capable of leading a business through rapid change and transformation.

Essential Experience:
✔ Executive-level customer service leadership of a technical products business.
✔ Proven success in scaling customer service operations and delivering a best-in-class customer experience
✔ Strong operational understanding, especially in technical support, compliance and supply chain
✔ Excellent communication and stakeholder engagement skills
✔ Passion for innovation, sustainability, and customer experience

What's on Offer

A pivotal leadership role in a thriving, purpose-driven organisation
Competitive executive compensation package with performance incentives
Supportive board and entrepreneurial culture

How to Apply

Please submit your fully detailed CV quoting your current remuneration, together with reference 10405.