Director of Quality

Domus Recruitment

Our client is a well-established national care provider with a strong reputation across the UK, delivering high-quality services within domiciliary care, children’s services and complex care. Operating at significant scale, the organisation supports thousands of service users through a large multi-site network and is recognised for its commitment to innovation, regulatory excellence and continuous improvement. With progressive leadership, strong investment in people and technology, and an ambitious growth agenda, this is an outstanding opportunity to join a business where you can make a genuine impact at executive level.

Key Responsibilities:
  • Lead and develop the national quality function across a large multi-site care operation.
  • Ensure that quality standards are consistently maintained and drive continuous improvement across all services.
  • Oversee all audits, inspections and governance processes, ensuring actions are addressed in a timely and effective manner.
  • Build a culture of accountability, ensuring operational leaders deliver against agreed improvement plans.
  • Support branches and regional teams in achieving and sustaining compliance and high performance.
  • Provide expert oversight of CQC, CIW and Care Inspectorate standards and regulatory readiness.
  • Use data, insight and AI-driven reporting to prioritise focus areas, track progress and identify best practice.
  • Lead, coach and develop Quality Business Partners, Service Improvement Managers and wider quality teams.
  • Partner collaboratively with operational leadership to improve outcomes rather than operate as a purely internal audit function.
  • Present clear and transparent updates to the executive team on quality performance, risks and opportunities.
Requirements Essential:
  • Exceptional knowledge of the social care or healthcare sector.
  • Strong working knowledge of CQC, CIW and Care Inspectorate frameworks.
  • Proven ability to lead large teams and drive measurable service improvement.
  • Demonstrated success in improving or maintaining regulatory ratings across multi-site services.
  • Strategic leadership capability with a hands-on and solutions-focused approach.
  • Excellent communication, stakeholder management and organisational skills.
  • Ability to lead change in a fast-paced and evolving business environment.
  • Commercial awareness with the ability to balance quality, compliance and operational performance.
Desirable:
  • Experience within domiciliary care, children’s services or complex care.
  • Exposure to data-led decision making, AI tools or digital transformation.
  • Passionate about delivering exceptional, person-centred care.
  • Relevant leadership qualification (Level 5 / degree / equivalent).
Benefits:
  • Competitive Salary
  • Executive level opportunity within a national organisation
  • Growth Opportunities
  • Paid Training & Development
  • Referral Programme
  • Company Pension
  • High-impact strategic leadership role
  • Opportunity to shape and modernise a national quality function
If you are interested in discussing this position further and meet the criteria mentioned above, then please contact James Paton at Domus Recruitment.

As part of our continual pursuit of quality candidates we appreciate and reward candidate recommendations from you if we successfully secure them a position. We will reward you with £300 if you recommend a new candidate to us who is not already registered and we secure them a role for a minimum of 1 month.
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