Director Of Tenant Services
Service Care Solutions
6 Month Interim Contract
£950 to £1250 per day
Norfolk (Hybrid)
We are seeking an experienced and strategic housing leader for an exciting interim opportunity as Director of Tenant Services with a respected housing organisation.
Reporting to the Chief Operating Officer, you will lead landlord and tenant-facing services, shaping strategy, driving service excellence, and ensuring strong regulatory compliance across the organisation.
Key Responsibilities
- Provide strategic leadership across housing operations and tenant services
- Lead service improvement, transformation, and cultural change
- Maintain high standards of compliance, governance, and risk management
- Oversee customer experience, tenant engagement, rents, income, and service charges
- Deliver assurance and insight to the Executive Team and Board
- Develop high-performing leadership teams focused on accountability and outcomes
- Proven senior leadership experience within housing or a regulated customer-facing environment
- Strong understanding of consumer standards, housing regulation, and Ombudsman expectations
- Track record of leading transformation while maintaining operational performance
- Commercially aware with experience managing budgets and delivering value for money
- Credible communicator with Board and stakeholder engagement experience
This is a high-impact interim assignment offering the chance to shape services, improve outcomes for tenants, and provide visible leadership during a key period of change.
Contact
George Westhead – Service Care Solutions
(url removed)
(phone number removed)
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