EL/PL Liability Claims Handler

Davies are looking to recruit an experienced Liability Claims Handler to join our Casualty team based in Stoke. Your role will be to provide a quality claims service on behalf of clients and pro-actively handle claims in accordance with the insurer’s claims handling philosophy. 
The team is responsible for handling liability claims on behalf of various insurers. Your role will be to provide a quality claims service on behalf of the insurer, handling EL/PL/Products claims from the cradle to the grave ensuring claims are handled on a proactive basis in accordance with the insurers claims handling philosophy.

What will your day look like:

• To establish if cover is in place for the claim.
• To record all claims on the digital claims handling system.
• To investigate all liability claims either from the desk or by instructing loss adjusters.
• To make the decision on liability.
• To negotiate settlement of the claim.
• To ensure compliance with all legal timescales and client SLA’s.
• To build relationships with external clients and stakeholders.
• Experience of policy wording and terms and conditions.
• Knowledge of insurance and the insurance market.
• Knowledge of how to value an injury claim.
• Knowledge of reserving philosophies.
• Knowledge of Civil Procedure Rules and the Claims Portal

Knowledge and Abilities:

This role would suit candidates who have experience in handling any type of injury claims and have experience of working in an insurance and/or legal environment would be expected
Other desirable attributes include:

• Good communications skills at all levels
• Excellent customer service.
• The ability to work as part of a team.
• Must be able demonstrate adaptability and flexibility.
• Good planning and organisational skills.
• Good IT skills