Engineering Service Manager

Engineering Service Manager
Fire & Security
Nottinghamshire
£55,000

Are you a driven and technically credible leader looking for your next challenge in the Fire & Security industry? We're working with a well-established service organisation to find an exceptional Service Delivery Manager who can lead operations, inspire a high-performing team, and deliver outstanding results for customers.
This is a high-impact, senior role at the heart of the business, one that offers genuine scope to shape service culture, drive improvement, and build something to be proud of.

The Role
Reporting to the Operations Director, you'll take ownership of day-to-day service delivery across maintenance, reactive works, and small projects. You'll work closely with engineering, scheduling, and technical support teams to ensure every job is completed on time, on standard, and with the customer at the centre of everything.

Key responsibilities include:

• Leading service delivery across maintenance, reactive, and small works owning SLA compliance, first-time fix rates, response times, and customer satisfaction.
• Building and maintaining strong relationships with key customers, conducting regular service reviews and acting as a senior escalation point.
• Leading, coaching, and developing a team of engineers, supervisors, and support staff to drive high performance and engagement.
• Monitoring KPIs and leading continuous improvement initiatives that improve quality, efficiency, and profitability.
• Providing technical leadership across Fire Detection & Alarm, CCTV, Access Control, Intruder Alarm, EVCS, and EAS systems.
• Contributing to commercial performance managing costs, margins, and identifying opportunities for contract growth.

What We're Looking For

Essential:

• Proven experience in a Service Delivery Manager, Service Manager, or Operations Manager role.
• Strong technical background in the Fire & Security industry.
• Demonstrated ability to lead, motivate, and develop field service teams.
• Excellent communication, stakeholder management, and customer relationship skills.
• A commercial mindset comfortable with budgets, margins, and performance data.
• Experience managing KPIs and driving measurable service improvement.
• Proficient with modern service management platforms and Microsoft Office.
• Full UK driving licence.

Desirable:

• Familiarity with field service management platforms such as Uptick or similar.
• Knowledge of SSAIB, BAFE, FIA, BS5839, BS5266, or NSI standards.
• Project management or leadership qualifications.
• Experience managing national or multi-site customer accounts.
• The Package
• Competitive salary up to £55,000
• Company vehicle or car allowance
• Pension scheme
• Performance bonus opportunity
• Ongoing professional development and career progression

This is a genuinely exciting opportunity with a business that's investing in its people, its technology, and its future. If you're ready to take the next step in your career and lead a service operation you can be proud of, we'd love to hear from you.

To apply or find out more, please get in touch.