Events Assistant & Customer Service

Job Specification - Events Assistant & Customer Service

Job Title: Events Assistant & Customer Service
Reporting to: Head of Conferences & Events
Contract dates: Temporary role between 24 June - 24 September 2026
Pay: £15-£16 per hour
Hours: 2-3 days per week (09:30 - 17:30)
Location: Hybrid - remote working plus visits to London HQ in Victoria

Overview

We are seeking a highly organised and proactive Events Assistant to support a busy Conferences & Events team in the delivery of a large-scale autumn conference. This is a varied role offering exposure across event operations, customer service, and administration.

Key Responsibilities

• Customer Service
• Act as a key point of contact for event attendees
• Handle enquiries via email, phone, and video calls
• Registration Management
• Support registration process using systems such as EventsAir and CRM platforms
• Assist attendees requiring one-to-one support
• Administration
• Manage inbox queries and follow-ups
• Chase missing attendee information
• Support badge checks, data validation, and general admin
• Mailings
• Assist with distribution of event passes and materials from HQ
• Commercial Support
• Provide administrative support to the Commercial Manager
• General Support
• Assist the wider events team with ad-hoc duties as required

Person Specification

We are looking for a motivated and reliable individual who thrives in a fast-paced environment and is willing to take ownership.

• Highly organised with strong attention to detail
• Proactive, self motivated attitude
• Excellent communication and interpersonal skills
• Calm under pressure and able to multitask
• Strong team player with a "can-do" mindset
• Strong administrative experience (events experience beneficial but not essential)
• Excellent customer service skills, including a professional phone manner and strong written customer service
• Experience using databases (e.g. Salesforce or similar CRM systems)
• Tech-savvy and confident picking up new systems
• Experience managing inboxes and high volumes of communication is vital

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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