Facilities Assistant

Facilities Assistant

Contract: Government
Location: Exeter, EX2 7LQ
Hours of work: 40
Contract Type: Permanent

Our client, a leading provider of facilities services in the UK, is seeking a Facilities Assistant.

Job Overview

The Facilities Assistant provides essential administrative and operational support across all aspects of Facilities Management (FM), contributing to the delivery of a high-quality, compliant, and customer-focused workplace experience.

This is a varied and fast-paced role that combines front-of-house duties with facilities coordination and administrative support. The post holder will support day-to-day FM service delivery, contract and project activity, compliance processes, and the coordination of both reactive and planned maintenance.

Key Responsibilities

• Act as a first point of contact, welcoming visitors and supporting their on-site experience
• Manage the Facilities Management mailbox, responding to queries and directing requests appropriately
• Coordinate meeting room bookings, setup requirements, and porterage requests
• Log, track, and oversee reactive maintenance issues and planned preventative maintenance (PPM) visits
• Support new starter inductions, including Health & Safety and environmental briefings
• Escort contractors on site and ensure compliance with site procedures and safety requirements
• Support audits, compliance checks, and general facilities administration
• Maintain accurate records and documentation to support facilities operations

Person Specification

• Previous experience in an administrative, facilities, or customer-focused environment
• Strong customer service and interpersonal skills
• Ability to work effectively in a fast-paced, dynamic environment
• Clear and confident communication skills, both written and verbal
• A proactive, problem-solving mindset with strong attention to detail
• Excellent organisational skills with the ability to prioritise tasks effectively
• A collaborative team player with a flexible approach to work