Facilities Manager

Facilities Manager
Contract: Government
Location: Derby
Hours of work: 40 hours per week
Contract Type: Permanent

Our client, a leading provider of facilities services in the UK, is seeking a Facilities Manager to manage and lead an operational integrated facilities management team delivering services to the end client.

Job Overview

This role is responsible for the safe, compliant and high-quality delivery of integrated facilities services, ensuring customer satisfaction and service excellence across an allocated site or group of sites. The Facilities Manager will take overall accountability for operational performance, service resilience and continuous improvement.

Acting as the contract representative, the Facilities Manager will be the key point of contact for the client and customer team. The role places strong emphasis on client relationships, staff welfare, compliance, value for money and the consistent achievement of service delivery expectations.

Key Responsibilities

• Manage integrated facilities services including planned and reactive maintenance, engineering systems, cleaning and soft services in line with required standards and SLAs.
• Build and maintain strong, long-term relationships with customer stakeholders, acting as a visible and trusted onsite partner.
• Lead the contract management team, identifying service improvement opportunities through audits, performance monitoring and action plans.
• Ensure full compliance with Health & Safety legislation and embed a strong safety culture across all teams.
• Maintain accurate and up-to-date documentation including maintenance records, Health & Safety files and safe systems of work.
• Oversee recruitment, training and ongoing development of contract staff, ensuring adherence to competency and people policies.
• Manage budgets, financial targets, cost control and SLAs, delivering services in a commercially responsible manner.
• Act as the key point of contact across allocated sites and lead the development and implementation of the account development plan.

Person Specification

• Management experience within the public sector or a similar environment delivering integrated facilities management services.
• Strong leadership and organisational skills with the ability to set and drive operational direction.
• Experience managing technical infrastructure and building assets.
• Experience overseeing soft FM services within workplace environments.
• Strong knowledge of relevant legislation, compliance standards and industry regulations.
• Effective stakeholder management skills, particularly during periods of change.
• Customer-focused mindset with strong commercial awareness.
• IOSH Managing Safely or equivalent Health & Safety qualification.
• Full UK driving licence with flexibility to travel between sites.