Facilities Manager

Facilities Manager

Contract: Government
Location: Bournemouth, BH1 3BG
Hours of Work: 40 hours per week
Contract Type: Permanent

Our client, a leading provider of facilities services in the UK, is seeking an experienced Facilities Manager to manage and lead an operational integrated facilities management team, delivering services to the end client.

Job Overview

This role is responsible for the safe, compliant and high‑quality delivery of a first‑class integrated facilities management service across allocated site(s). The Facilities Manager will ensure customer satisfaction through effective leadership, strong client relationships and consistent service delivery across both hard and soft FM services.

The successful candidate will be a customer‑focused leader who takes full ownership of client engagement, staff welfare, service resilience and continuous improvement. Acting as the contract representative and key point of contact, the role will drive value for money, compliance and service excellence in a public sector environment.

Key Responsibilities

• Lead and manage integrated FM services, including planned and reactive maintenance, engineering systems, cleaning and soft services, in line with agreed standards and SLAs.
• Act as the primary contract representative and trusted point of contact for the client and key customer stakeholders.
• Build and maintain strong, long‑term client relationships through visible onsite leadership and effective communication.
• Ensure full compliance with Health & Safety legislation, embedding a strong safety culture across all services.
• Manage contract performance through audits, KPIs, performance monitoring and delivery of improvement action plans.
• Maintain accurate and up‑to‑date documentation, including maintenance records, Health & Safety files and safe systems of work.
• Deliver services in a commercially responsible manner, managing budgets, cost control, financial targets and SLAs.
• Lead the development and implementation of the account development plan, driving continuous improvement and service resilience.

Person Specification

• Proven management experience within the public sector or a similar environment delivering integrated FM services.
• Strong leadership and organisational skills with the ability to set and deliver clear operational direction.
• Experience managing technical infrastructure and building assets.
• Experience overseeing soft FM services within workplace environments.
• Strong understanding of relevant legislation, compliance standards and industry regulations.
• Effective stakeholder management skills, particularly during periods of change.
• Customer‑focused mindset with strong commercial awareness.
• Excellent communication and influencing skills at all organisational levels.

Qualifications & Requirements

• IOSH Managing Safely or equivalent Health & Safety qualification.
• UK driving licence (car / car allowance provided).