Field Service Engineer

Job Description: Field Service Engineer

• £35,000 to £42,000
• South West location, UK (Field-Based)
• Full-time | Permanent | 40 hours per week

Do you have hands-on experience servicing and maintaining water treatment systems?
Are you confident working independently on customer sites while delivering high-quality technical support?

Attega Group is working on behalf of our client as their preferred recruitment provider.

We are currently recruiting for a Field Service Engineer to join their team.

The main purpose of this role is to service, maintain, install, and commission water treatment systems, ensuring reliability, efficiency, and a high level of customer satisfaction.

In return, our client is offering a competitive salary depending on experience.

Company benefits also include:

• Profit Related Bonus Scheme (subject to qualification)
• Company vehicle and fuel card
• Tablet and smartphone
• Work wear and PPE
• Workplace Pension Scheme
• Health & Wellbeing Cash Plan
• 23 days holiday plus bank holidays

This role is full-time and permanent, working 40 hours per week, with travel across the UK and occasional overseas work required.

Reporting to the Service Manager, your responsibilities will include:

• Servicing and maintaining water treatment systems including Reverse Osmosis, Deionisers, Filters, Water Softeners, and Effluent Treatment Plants
• Managing relationships with customers and site operatives
• Diagnosing and resolving technical issues both on-site and remotely
• Completing installation and commissioning of equipment (subject to skills and experience)
• Producing service reports and maintaining accurate documentation
• Responding to customer requirements in line with technical and commercial specifications
• Supporting continuous service improvement initiatives
• Ensuring high standards of customer care at all times
• Adhering to all company policies, including Health & Safety

The ideal candidate:

• GCSE (or equivalent) in English and Maths
• Full UK driving licence and willingness to travel
• Electrical background preferred (mechanical experience also considered)
• Experience within the water treatment industry (advantageous)
• Previous experience as a Service Engineer or in a field-based technical role (advantageous)
• Knowledge of PLC systems (desirable but not essential)
• Strong communication skills, both written and verbal
• Good IT skills, including MS Office
• A professional and proactive approach to work

Benefits:

• Company car
• Company pension
• Free parking
• Health & wellbeing programme
• On-site parking
• Profit sharing