Field Service Engineer

Field Service Engineer – HealdProtect

Location: London & South of England (Field-based)
Hours: Full-time, permanent (including occasional Saturdays & on-call rota)

About HealdProtect

HealdProtect is the service and maintenance division of Heald, a global leader in advanced perimeter security solutions for over 30 years. We install, maintain, and support unique physical protective systems across critical infrastructure, commercial environments, and public spaces.

The Role

This is a hands-on field-based engineering role responsible for:

  Installation, servicing, and maintenance of:

• Automatic bollards - including the multi-award-winning Matador
• Barriers
• Access control gates
• Associated control & safety systems
• Delivering both planned maintenance and reactive callouts
• Working across London, the South (as far north as Birmingham) in varied environments (urban, roadside, commercial)

This role combines structured daytime work with independent out-of-hours response, requiring strong decision-making and ownership.

What You MUST Be Able to Do (Core Requirements)

  Technical & Work Capabilities

  Diagnose and repair electrical and mechanical faults

  Carry out installation, commissioning, and servicing

  Perform planned preventative maintenance (PPM)

  Respond to breakdowns and resolve issues efficiently on-site

  Work safely in public, roadside, or live environments

Working Style

  Work independently with minimal supervision

  Make real-time decisions on-site

  Handle pressure and unexpected challenges calmly

  Take ownership of problems from start to finish

Practical Requirements

  Full UK driving licence

  Willingness to travel regularly across London & the South

• Comfortable working:
  • Alone (including occasional night work)
  • On an on-call rota
  • Occasional Saturdays (5 days in 6 rota)
• Ability to pass background/security checks

Nice-to-Have (Not Essential – We Will Train You)

• Prior experience with:
  • Bollards, barriers, gates, or access control systems
• Backgrounds such as:
  • Mobile or breakdown engineer
  • Plant / construction equipment
  • HGV / fleet maintenance
  • Reactive maintenance roles
• Industry-specific knowledge of security systems

Important: Direct industry experience is not required — full product training will be provided.

This Role is NOT Suitable If You:

  Require a strict 9–5 routine

  Dislike travel or London driving

  Want predictable, low-pressure workdays

  Need constant supervision or support on-site

  Prefer passing issues on rather than owning solutions

  Are uncomfortable working alone or on call

How the Job Works

Daytime (Planned Work)

  Scheduled jobs routed by the office

  Multiple sites per day

  Focus on efficient, high-quality service

Out-of-Hours (Reactive Work)

• Attend callouts independently
• Assess and decide the best action:
  • Fix immediately
  • Make safe
  • Escalate if needed

Key Behaviours for Success

Our best engineers:

  Take initiative without being asked

  Stay composed under pressure

  See jobs through completely

  Take pride in solving problems properly

  Enjoy autonomy and responsibility

What We Offer

Full technical training and ongoing development

Competitive salary + overtime + callout payments

Company vehicle (fully equipped modern work van)

Strong team support (field + factory)

Varied, hands-on work with real responsibility

Opportunity to work with award winning security systems backed by a solid team of people and positive work culture.

The Reality of the Role (Transparency)

This job can involve:

London traffic, Late callouts, Problem-solving, Changing schedules

The right person will enjoy this challenge, not avoid it.

Summary

This is a role for a self-reliant, hands-on engineer who:

Enjoys fieldwork and problem-solving

Takes ownership and responsibility

Is comfortable with autonomy and occasional unpredictability

If you’ve read this and thought:

“That sounds exactly like the kind of work I’m used to…”

               ******We want to hear from you!*******