Field Service Engineer

Field Service Engineer

Are you a hands-on engineer who enjoys variety, problem-solving, and working in the field? We are seeking a Field Service Engineer to join a growing team, providing expert servicing, maintenance, and repair of specialist UK-manufactured equipment. This is a dynamic, customer-facing role where no two days are the same—ranging from fault diagnosis and repair to ensuring equipment operates at optimal performance.

Purpose of the Role

To deliver high-quality onsite and workshop-based service and support, ensuring machinery is maintained, repaired, and presented to the highest possible standards.

Key Responsibilities

• Carry out servicing and repair work both onsite and within a workshop environment across a range of equipment.
• Liaise directly with customers across sectors such as agriculture, construction, utilities, telecommunications, and ground care.
• Work across pneumatic, hydraulic, electrical, and mechanical systems.
• Conduct testing and fault-finding activities with a high level of attention to detail to ensure equipment meets inspection standards.
• Assemble and prepare components for dispatch, including completion of pre-delivery inspection documentation.
• Accurately complete job reports, including detailed repair descriptions and parts used.
• Maintain a clean, organised, and well-stocked service vehicle.

Collaboration

Work closely with internal teams to support the smooth operation of aftersales and service delivery.

Essential Skills & Experience

• Background in agricultural, plant, or commercial engineering.
• Experience using hydraulic, electrical, and manual tools.
• Ability to read and interpret technical drawings and documentation.
• Strong attention to detail.
• Effective team player with the ability to contribute to efficient workflow and productivity.
• A strong sense of ownership and responsibility.
• Ability to work accurately under pressure and meet tight deadlines.
• A proactive approach to continuous improvement and process efficiency.

Desirable Qualifications & Experience

• Level 3 (or equivalent) qualification in agricultural, plant, or commercial engineering.
• Experience with cranes and relevant loader certification.
• Familiarity with quality management systems and environmental considerations.
• Experience or accreditation relating to lifting operations regulations.

Personal Attributes

• Strong customer service and communication skills, with the ability to identify additional service opportunities.
• Collaborative team player who can also work independently.
• Self-motivated, flexible, and proactive.
• Committed to health, safety, and environmental standards.
• Positive, resilient, and adaptable to change.
• Honest, accountable, and detail-oriented, with the ability to complete tasks accurately and efficiently.

What’s on Offer

This is a predominantly field-based role offering variety and independence, supported by a wider team. A fully expensed service vehicle, mobile phone, and tablet are provided, along with comprehensive product training and relevant certifications where required.