Field Service Engineer - Warehouse Automation

Job Title: Field Service Engineer

Industry: Warehouse Automation

Location: Hybrid

Salary: Up to £50k basic (with overtime you can earn between £60 - 65k) + company van

THE ROLE

The Field Service Engineer will provide on-site service, maintenance, and repair of equipment at customer locations, ensuring minimal downtime and maximum performance. This role requires technical expertise, effective problem-solving skills, and a customer-focused approach to deliver exceptional service and uphold company standards.

DUTIES & RESPONSIBILITIES

Service, Maintenance & Project Support

• Perform scheduled preventive maintenance on a wide range of equipment to ensure reliable operation.
• Diagnose, troubleshoot, and repair equipment faults on-site in a timely manner.
• Conduct root cause analysis and implement effective solutions to minimize future issues.
• Install and commission new equipment, ensuring full functionality and compliance with customer requirements.
• To carry out installation and commissioning support to projects within the business.

WORK ENVIRONMENT & ROLE REQUIREMENTS

Skills and Competencies:

• Strong technical problem-solving skills with a hands-on approach.
• Excellent communication and customer service skills.
• Ability to work independently and manage time effectively in a fast-paced environment.
• Attention to detail and ability to complete tasks to a high standard.
• Good organizational skills to maintain accurate records and manage workload.

Additional Requirements:

• Full UK driving licence (essential for travel between customer sites).
• Willingness to travel extensively and occasionally stay overnight.
• Availability to participate in an on-call rota, including weekends and evenings if required.
• Physical ability to handle tools and equipment and work in varied environments.

QUALIFICATIONS & EXPERIENCE

• Proven experience in a field service or maintenance role, ideally within automation
• Ability to read and interpret technical diagrams, schematics, and manuals.
• Experience in diagnosing and repairing mechanical, electrical, or automated systems.
• Formal engineering qualification (e.g., HNC, HND, NVQ Level 3, or equivalent).
• Familiarity with field service management software and tools.

SALARY PACKAGE

• We’re looking to offer a competitive salary of up to £50,000 per annum, with the opportunity to significantly increase your earnings through regular overtime – many of our team members take home between £60,000 and £65,000, a van is provided for business use and 25 days annual leave (plus bank holidays). A company sponsored pension scheme, a holiday trading scheme & life assurance.