Field Service Manager - remote working

On behalf of our client, who are a great business to work within, we are looking for an experienced Field Manager to lead and develop a regional team of Field Service Engineers.

This role is fully remote therefore the successful candidate can live anywhere within the UK.

You will be responsible for driving and delivering a high level of service, meeting SLAs and KPIs, and ensuring the engineers deliver a consistently high-quality customer experience.

The role requires somebody with strong leadership skills along with hands-on operational oversight to ensure performance, compliance, and quality standards are met.

Able to manage time effectively is also greatly important as you will be working within a fast-paced environment with ever changing challenges.

For this role, key responsibilities include:

• Responsible for the day-to-day operational performance for the region.
• Ensure SLAs, KPIs, and customer satisfaction targets are achieved.
• Lead and develop 10 – 14 Field Service Engineers, proactively managing workloads and resources. 
• Resolve operational issues while escalating where necessary.
• Strive for a right‑first‑time approach to service delivery.
•  Ensure compliance, overseeing of costs, assets and vehicles
• Produce accurate management reporting
• Meet with your team once per quarter to encourage positivity and encouraging team working.

Personal Specification required for this role:

• Proven experience in managing teams in a field-based or operational environment, with strong leadership skills and the ability to motivate and inspire others.
• Comfortable working to demanding SLAs and KPIs
• Have excellent communication and customer service skills, highly organised with a strong eye for detail.
• Confident using Microsoft Office, particularly Excel
• Possesses strong analytical and reporting capabilities.
• Flexible, able to work on a rota which includes early and late shifts and also includes one weekend in 4.
• Full UK driving licence.

Benefits: 

• In addition to the salary, our client offers a car allowance of £350 per month
• Tools, phone and laptop provided
• Regular overtime at enhanced rates
• 9% pension (combined)
• Life assurance, gym discounts & healthcare options
• Employee Assistance Programme

Please note, all successful candidates for this position will be required to undergo a pre-employment screening process, including but not limited to financial, criminal record and 5 years activity check. This is an immediate vacancy, please send your CV today.