Framework Manager
Pertemps Thames Water
As Framework Manager, you'll be the driving force behind the successful governance and performance of our framework agreements, ensuring our partners deliver value, remain compliant, and continuously improve.
If you enjoy building strong relationships, influencing stakeholders, and ensuring high standards of commercial governance, this could be the perfect next step in your career.
What you’ll be doing as a Framework Manager
Commercial Governance & Contractual Assurance:
- Assure compliance with framework agreements, schedules and obligations across all partners
- Coordinate the annual Framework Agreement price adjustment process, managing submissions, approvals and audit records while leaving commercial decisions with Commercial Managers
- Support IR35 assurance processes by coordinating the submission and review of partner IR35 data with the Tax function
- Manage Partner Management Plans (Exit, Business Continuity & Disaster Recovery, Continuous Improvement and Conflict of Interests Management plans), ensuring documents are current, compliant and formally accepted at six‑monthly intervals
- Coordinate monthly review and assurance of Partner KPI Submission Reports, facilitating agreement with internal stakeholders and partners
- Oversee quarterly performance review cycles, ensuring outputs are captured, agreed and recorded
- Manage delivery of Relationship Management KPIs through six-monthly 360-degree surveys and associated action plans
- Provide clear performance insight to senior stakeholders, enabling evidence-based challenge and decision making
- Facilitate structured engagement with framework partners through regular catchups, quarterly reviews and Supplier Forums
- Lead development and implementation of initiatives that strengthen collaboration and recognise supplier excellence, supporting a positive and high‑performance partner culture
- Maintain oversight of Conflict of Interest (COI) requirements at individual and organisational levels, ensuring declarations, mitigation plans and COI management plans are in place and effective
- Support IR35 assurance processes by coordinating the submission and review of partner data with Tax and Supply Chain colleagues
- Ensure regulatory and legal compliance activities are embedded into routine framework governance
Working hours: 36 hours
What you should bring to the role
Essential experience:
- Proven experience in procurement, commercial governance, supplier management, or contract management within complex multi-supplier environments.
- Strong understanding of framework agreements, contract compliance, and performance management.
- Experience managing multiple stakeholders and governance processes simultaneously.
- Excellent communication and influencing skills, with the confidence to challenge constructively and engage senior stakeholders.
- Exceptional attention to detail combined with strong commercial awareness and strategic thinking.
- Experience working within a regulated or highly governed industry.
- Knowledge of IR35, conflict of interest management, and inflation-linked pricing mechanisms such as CPIH.
- Experience implementing supplier performance frameworks and continuous improvement programmes.
- Competitive salary up to £67,250 per annum, depending on experience
- Annual Leave - 26 days holiday per year increasing to 30 with the length of service (plus bank holidays)
- Performance-related pay plan directly linked to company performance measures and targets
- Generous Pension Scheme through AON
- Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.
Who are we?
We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.
Learn more about our purpose and values
Working at Thames Water
Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.
If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.
Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.
We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.
When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.
Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
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