Freight Account Manager

Freight Account Manager - Dublin - Up to 70,000 euros

Global supply chain management organization focused on delivering logistics solutions through professionalism, leadership, innovation, and customer service excellence.

Location: Dublin
Job Type: Full-time

Key Responsibilities

• Strengthen relationships with existing key accounts.
• Develop relationships at all levels within customer organizations beyond the main point of contact.
• Gain a thorough understanding of customers' businesses, strategies, and operational requirements.
• Ensure customer satisfaction through regular communication and follow-up.
• Maintain and update action item lists weekly.
• Identify opportunities to grow business within existing accounts.
• Manage client profiles by location.
• Conduct annual business reviews, with a minimum of one review per account each year.
• Maintain customer information and ensure high levels of customer satisfaction.

• Complete customer calls per week.
• Submit a preliminary call schedule by Monday afternoon.
• Use Mondays and Fridays for planning and follow-up activities.
• Schedule customer visits and calls between Tuesday and Thursday.
• Build and maintain territory maps, updating monthly to show account distribution by city.
• Record and manage significant customer interactions through team-selling processes.
• Involve sales and operations teams when appropriate.
• Share weekly schedules with all departments to support coordinated customer visits.
• Refer major business opportunities and proposals to the Sales team.

• Communicate service issues to department managers and supervisors.
• Assist with collections when required.
• Support the efficient delivery of all local branch services.
• Lead or assist in resolving customer issues, including those outside the local branch.
• Ensure effective invoicing and payment processes are established and maintained.
• Escalate operational issues to the Operations team when necessary.

• Maintain proficiency in company systems and product demonstrations to provide customer updates.
• Continuously seek improvements in procedures and services to enhance efficiency and reduce costs.
• Uphold ethical business practices and contribute to overall business success through professionalism, commitment, and attention to detail.

• Minimum 5 years of Account Management experience.
• Minimum 5 years of logistics, freight forwarding
• Ability to clearly document and communicate customer requirements for internal teams.
• Strong knowledge of logistics operating systems and Microsoft Office applications.
• Excellent customer service and interpersonal skills.
• Strong communication, relationship-building, and problem-solving abilities.

WR Logistics are the #1 recruitment partner for all vacancies in the logistics industry. We recruit in the UK & USA for permanent jobs.

WR is acting as an Employment Agency in relation to this vacancy.