French and English speaking Customer Experience Representative

FS UK

French and English speaking Customer Experience Representative
Location: Uden, North Brabant, Netherlands (Hybrid)
Hybrid work: 3 days per week in the office, 2 days working from home
Salary: Up to €40,000 per annum
Ref: 754HO

To apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 754HO

The company:
A growing international B2B organisation operating across Europe, with a strong focus on customer experience, long-term client relationships and commercial growth. The company offers a collaborative, multicultural environment where English is the internal business language.

Main duties:
To deliver high-quality customer support and proactive engagement for French-speaking markets, supporting order processing, customer satisfaction and revenue growth initiatives.

The role:
- Provide professional inbound customer support via phone, email and digital channels
- Process orders accurately and efficiently
- Handle product, delivery and account-related queries
- Manage complaints and ensure effective resolution
- Conduct outbound calls to gather feedback, maintain relationships and support customer retention
- Identify opportunities to recommend complementary products (upselling where appropriate)
- Support onboarding of new customers and re-engagement of inactive accounts
- Maintain accurate CRM and order system records
- Work closely with Sales and Marketing to support commercial activity
- Contribute to a small, collaborative team environment

The candidate:
- Fluent in French and English (internal communication and training conducted in English)
- Additional languages such as Dutch or German beneficial but not essential
- Previous experience in customer service, customer support or customer experience desirable (open to varied backgrounds)
- Comfortable managing both inbound and outbound calls
- Confident, friendly and customer-focused
- Organised with strong attention to detail
- Experience in order processing advantageous
- Interest or background in veterinary, animal health or related sector desirable but not essential

The salary: Up to €40,000 per annum

French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic.