Front Of House - Service Coordinator

Layka Recruitment

Join a fast-paced and vital role at the heart of keeping customers’ fleets moving. As a Service Planner, you’ll coordinate maintenance, servicing and repairs for heavy commercial vehicles, helping ensure fleets stay compliant, roadworthy and ready for the road. You’ll play a key part in delivering excellent service, building customer relationships and keeping operations running smoothly. No two days are the same in this varied and rewarding role.

Paying up to £32,000, flexible hours onsite
Alternate Morning Saturday shifts are required. 

Service Planner responsibilities: 
  • Create and manage service and maintenance plans for customer vehicles.
  • Keep the service planning system (Prompt) updated with accurate vehicle and maintenance information.
  • Schedule routine servicing, inspections, MOTs and tachograph calibrations.
  • Contact customers to arrange and confirm planned maintenance dates.
  • Prepare workshop schedules and service planning (including advance planning using T Cards).
  • Monitor missed service occasions and support KPI targets.
  • Manage the flow of job cards through to invoicing.
  • Coordinate warranty and contract maintenance work.
  • Support MOT bookings with approved testing facilities (ATFs).
  • Prioritise workloads to ensure promised work is completed on time and to a high standard.
  • Provide general service reception support, including handling customer calls and covering reception when required.
  • Assist with ad hoc duties as requested by management.
Key Duties
  • Service planning and scheduling
  • Customer communication and booking coordination
  • Compliance planning (MOTs, inspections, tachographs)
  • Workshop administration and job card control
  • Warranty and contract support
  • Reception and customer service support

If you have the Ability to prioritise workload in a busy environment we would love to hear from you! 
Apply Now →

Application opens at the source listing. Free for jobseekers.

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