Front office Administrator

Front Office Administrative Officer

Location: On-site in Ashford in Kent
Shift Pattern: 4 days on / 4 days off Hours: 11:00am - 11:00pm
Pay Rate: £18.12 per hour + holiday pay

We are currently recruiting a Front Office Administrative Officer to join a fast‑paced, high‑profile government environment.

This is an on-site role working as part of the front office team, acting as the key point of contact for drivers passing through border control operations.

The Role

As a Front Office Administrative Officer, you will be the primary interface between drivers and the on‑site operational teams. You will manage face-to-face queries, ensure documentation is correct, and support the smooth flow of vehicles through the inspection and booking-in process.

Key Responsibilities

• Greeting and assisting drivers at the front office
• Handling face-to-face queries relating to transport and border documentation
• Checking in drivers and managing bookings using the PINC system
• Locating missing or incorrect documentation by liaising with import agents and border control authorities in other countries
• Allocating inspection bays and updating systems accordingly
• Clearing data and systems post-inspection
• Liaising with on-site operations teams and wider stakeholders
• Maintaining accurate records in a fast-moving operational environment

Skills & Experience Required

• Excellent communication and interpersonal skills
• Confidence dealing with drivers
• Previous administrative or front office experience (desirable)
• Strong IT literacy and ability to learn new systems quickly
• Ability to work calmly and professionally in a busy, regulated environment
• Flexibility to work a rotating 4 on / 4 off shift pattern
• What We Offer
• Competitive hourly rate of £18.12 per hour + holiday pay
• Structured shift pattern offering regular time off
• Opportunity to work within a critical government-facing operation
• Supportive team environment with on-the-job training
• If you are highly organised, confident dealing with the public, and thrive in a fast-paced operational setting, we would welcome your application.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

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