General Manager

We are currently supporting the search for an experienced and dynamic General Manager to lead a high-end residential care service in London. This is a fantastic opportunity for a commercially aware and values-driven leader to oversee a luxury care environment, combining exceptional hospitality with outstanding clinical care.

Job Ref: General Manager
Location: London
Type: Permanent
Salary: £100,000

The Opportunity

This is a senior leadership role responsible for the overall performance of a premium care residence. You will lead multidisciplinary teams to deliver exceptional, person-centred care while driving operational performance, occupancy, and financial success.

Key Responsibilities

• Hold CQC registration and ensure full regulatory compliance
• Provide inspirational leadership to multidisciplinary teams
• Lead, develop, and support Heads of Department to achieve high performance
• Drive quality across all services, aiming for ‘Outstanding’ outcomes
• Oversee staffing, rotas, and workforce planning to maintain effective skill mix
• Manage recruitment, training, and ongoing professional development
• Ensure delivery of high-quality, person-centred care and service
• Maintain strong governance, auditing, and compliance processes
• Develop and manage budgets, ensuring financial targets are met
• Create and deliver a robust annual business plan
• Drive occupancy, revenue growth, and commercial performance
• Promote the service and build strong relationships with stakeholders and referrers
• Work collaboratively with sales and marketing teams
• Ensure health & safety, food safety, and legislative standards are upheld
• Maintain accurate care records and operational documentation
• Foster a positive, engaging, and high-performance culture
• Act as a visible and approachable leader within the service

Required Skills & Experience

• Proven experience as a General Manager or Registered Manager within a care or healthcare setting
• Strong leadership skills with the ability to inspire and develop teams
• Experience managing budgets, KPIs, and financial performance
• Excellent knowledge of CQC regulations and compliance frameworks
• Track record of improving quality, occupancy, and service standards
• Strong commercial awareness and business acumen
• Ability to build meaningful relationships with residents, families, and stakeholders
• Excellent communication and organisational skills
• Confident using Microsoft Office and care systems

Qualifications

• Level 5 Diploma in Leadership for Health and Social Care (or equivalent)
• Registered Manager qualification
• Nursing qualification (desirable)
• Dementia care qualification (desirable)