Group Regulatory Compliance Officer
JMG Group · Direct employer
As part of our ongoing growth journey, we are seeking an experienced and motivated Group Regulatory Compliance Officer to lead and support our Compliance Team. Reporting directly to the Chief Risk Officer, this newly created role will play a key part in maintaining and enhancing the Group's regulatory and compliance framework within a dynamic FCA-regulated insurance broking and MGA environment.
Please note, this role can be based out of any of our regional compliance hubs in either Guiseley, Gosforth or Glasgow.
Working closely with stakeholders across the business, the successful candidate will help embed regulatory requirements into everyday operations, promote a strong culture of compliance, and support the delivery of consistently positive customer outcomes in line with Consumer Duty expectations.
This is an excellent opportunity for a proactive and commercially minded compliance professional who thrives on taking ownership, using initiative, and building effective working relationships. The role suits someone who is comfortable operating in a fast-paced, evolving environment, balancing multiple priorities while delivering high-quality outcomes to challenging deadlines.
Key Responsibilities
- Delivery and continual enhancement of the Group’s compliance monitoring and quality assurance program.
- Undertaking file reviews, audits and thematic reviews, identifying trends and areas for improvement.
- Investigation of complaints and errors, including root cause analysis and recommending remedial actions.
- Providing clear, pragmatic and commercially aware compliance advice to the business.
- Collaborating with business stakeholders to embed regulatory requirements in a practical and proportionate way.
- Production and ownership of compliance MI, ensuring timely and insightful reporting.
- Identifying opportunities to improve processes, controls and operational efficiency.
- Supporting risk identification, assessment and reporting across the Group.
- Ensuring compliance with FCA requirements including Consumer Duty, TCF, GDPR and financial crime controls.
- Supporting onboarding and due diligence of third parties and introducers where required.
Team Management & Leadership
- Experience leading, developing and motivating a team to achieve individual and business objectives.
- Ability to manage performance through regular coaching, feedback and development planning.
- Skilled in prioritising workloads, allocating resources effectively and ensuring delivery against deadlines.
- Creates a positive, inclusive and high-performing team culture that promotes collaboration and accountability.
- Experience managing change and supporting teams through regulatory, operational and organisational developments.
- Strong decision-making skills with the ability to provide clear direction and guidance in a fast-paced environment.
Skills & Experience
- Experience within an FCA-regulated environment, ideally insurance broking.
- Good understanding of regulatory frameworks including Consumer Duty.
- Ability to work independently, use initiative and take ownership of deliverables.
- Strong communication and stakeholder engagement skills.
- Excellent organisational skills with the ability to manage multiple tasks simultaneously.
- Commercial awareness with the ability to balance regulatory requirements and business needs.
- Resilient and adaptable, with the ability to work effectively under pressure.
Key Behaviours
- Self-starter with a proactive, solutions-focused mindset.
- Takes ownership and accountability for outcomes.
- Works collaboratively with business stakeholders.
- Continuously seeks to improve and add value.
- Maintains professionalism, accuracy and integrity at all times.
Key Performance Indicators
- Timely delivery of compliance reviews and monitoring activities.
- Evidence of process improvement and efficiency gains.
- Positive stakeholder engagement and feedback.
- Effective identification and management of regulatory risks.
- Quality, accuracy and timeliness of reporting.
What we offer:
- Competitive salary commensurate with level of experience
- Company Pension scheme
- Generous holiday entitlement, including birthday day off
- Bupa Healthcare Cash Plan
- Life Assurance
- Enhanced Maternity/ Paternity leave
- Referral Program
- Paid Volunteering days
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