Head of Business

Location: Leeds
Working Pattern: Monday to Friday
Salary: £70,000 - £85,000 Basic | £120,000 - £135,000 OTE
Benefits: Fully electric company car | Senior leadership autonomy | Career progression within a leading dealer group

Command Recruitment is proud to be partnering with a leading automotive retail group to recruit an exceptional Head of Business for a flagship operation in Leeds.

This is a senior leadership role with full responsibility for the performance, direction, and operational control of the dealership. The successful candidate will take an eagle-eye view of the entire business, ensuring all functions are aligned, operating efficiently, and consistently delivering strong commercial and customer outcomes.

This is not a narrow departmental role-it is a full-site leadership position, requiring a commercially sharp operator who can balance strategy, performance management, people leadership, and customer experience at scale.

As Head of Business, you will be accountable for the overall success of the dealership, leading through your management team to deliver strong financial performance, operational discipline, and an outstanding customer journey.

You will be responsible for shaping the culture of the business, ensuring accountability at every level, and driving continuous improvement across all areas of performance.

A key part of the role will be owning the dealership's customer experience strategy, including online reputation, review scores, retention levels, and end-to-end customer satisfaction.

• £70,000 - £85,000 Basic Salary

• £120,000 - £135,000 OTE

• Fully Electric Company Car

• Monday to Friday working pattern

• High level of autonomy and decision-making authority

• Flagship site within a successful and growing dealer group

• Clear progression opportunities for strong performers

• Take full ownership of the dealership's commercial, operational, and customer performance

• Lead, develop, and hold accountable the senior management team across all departments

• Drive profitability, operational efficiency, and long-term sustainable growth

• Maintain full accountability for customer experience, online reputation, and review performance

• Create and embed a high-performance, customer-first culture across the business

• Analyse financial, operational, and customer data to identify trends, risks, and opportunities

• Oversee stock management, forecasting, and resource planning to maximise performance

• Ensure strong compliance, governance, and operational standards are consistently met

• Implement strategic initiatives to improve performance and maximise return on investment

• Work closely with senior group leadership to deliver wider business objectives

• Proven experience as a Head of Business, Dealer Principal, General Manager, or senior automotive leader

• Strong track record of delivering commercial performance with full P&L accountability

• Demonstrable success in leading large teams through departmental managers

• Strong focus on customer experience, reputation management, and review performance

• Commercially and operationally astute with strong analytical capability

• A strategic leader who can also be hands-on when required

• Excellent communication, leadership, and stakeholder management skills

• Passionate about building high-performing teams and driving continuous improvement

This role would suit an experienced Head of Business, Dealer Principal, or General Manager looking for a flagship challenge within a high-performing retail environment.

It will also appeal to senior automotive leaders who are motivated by full operational ownership, strong autonomy, and the opportunity to directly influence both commercial performance and customer reputation at site level.

If you are a leader who thrives on accountability, culture, and delivering results across every part of a dealership operation, we would welcome a confidential conversation.

To apply or find out more, contact Command Recruitment today.