Head of Clinical Governance
DHU Healthcare · Direct employer
Leicester / Derby
£48,539 - £54,815
DHU Healthcare is a ‘not-for-profit’ community interest company providing a diverse range of services to the NHS frontline, including urgent and emergency care, primary care, out of hours services and NHS111. We care for patients across the West and East Midlands – a population totaling around 14 million. As a socially conscious organisation, we provide compassionate, high-quality care to our patients and offer a supportive work environment to our 2,500 DHU employees. If you would like to find out more about us, you can visit our website at Our profile: DHU Healthcare.
About the role
As a Head of Clinical Governance, you will be responsible for supporting the Clinical Director, Director of Nursing and Quality and Corporate Head of Clinical Governance in the implementation and management of the clinical governance strategy, the Post holder will have specific responsibility for leading the development and implementation of the DHU Urgent Care patient safety strategy working in partnership with a broad range of Health Care partners.
The role involves the development of Clinical Governance and Patient safety activities across the patient journey. The role involves developing the Quality Strategy across the Urgent Care services through the development of the Clinical Governance and patient safety agenda; managing local programmes, organisational Clinical Governance, and patient safety activities; leading serious / patient safety incident investigations (PSII’s), leading on identifying opportunities for organisational learning, system improvement and patient safety.
The post holder will participate in promoting and advancing DHU Health Care CIC, whilst working towards DHU’s Values, behaviour's, and principles
We are always:
· Compassionate – we show kindness, consideration and understanding in everything we do – and demonstrate our caring nature to our patient, people, and communities.
· Accomplished – we are available day and night – a response, adaptable, professional NHS partner, providing the best advice, care, and treatment for every individual.
· Respectful – we recognise the value that individual and team difference bring – welcoming views, listening, being honest, and learning from others’ experiences.
· Encouraging – we believe everyone matters, so we inspire confidence in other – promoting ‘speaking up’, fostering career-long learning and development, and supporting improvement ideas.
Responsibilities:
· Lead the clinical governance strategy to ensure this is constantly updated to include relevant local and national requirements and develop appropriate processes to monitor its effectiveness.
· Maintain quality patient care, identify patient safety issues, and identify learning outcomes / areas for improvement within DHU Urgent Care services.
· Lead the integrated governance team to ensure all clinical governance requests, complaints, incidents, patient feedback, coroner’s requests, and medico-legal issues are responded to in a timely manner. To support the integrated governance team to ensure processes are in place to respond to requests.
· Lead the collation, investigation and response to patient complaints, feedback, compliments, serious incidents, incidents, and healthcare professional feedback.
· To be responsible for the management of incidents and complaints across DHU Urgent and Emergency Care (UEC) services and ensure compliance with national and other appropriate requirements, to include:
· Ensuring a thorough investigation is undertaken for all serious / patient safety incident investigations and for others, where appropriate, and to support clinical staff and those who are involved in any incident through the process.
· Promoting incident reporting systems across clinical services and ensure incidents are being reported, action taken, and outcomes monitored within the services and clinical support departments.
· Produce monthly reports clinical governance reports, quarterly quality reports and serious or patient safety incident investigation reports in a timely manner.
· Inform the Corporate Head of Clinical Governance and Executive Directors regarding the notification of serious / patient safety incident reports, progress of investigation and investigation outcomes.
Essential Skills:
- Clinical professional qualification
- Experience of working within a governance role for an NHS provider
- Two years of working at a senior level in a health provider organisation
- Four years’ experience in an NHS clinical or clinical governance / quality / risk management
- Strong knowledge of clinical governance
- Understanding of consent and confidentiality
- Working knowledge of clinical risk management, clinical governance, effectiveness, and service quality issues
- Broad understanding of the NHS and CQC external regulatory environment
- Knowledge of professional codes of conduct
- Experience of managing a team
- Basic knowledge of NHS Complaints regulations
In return, we can offer:
Joining DHU means you will receive some great benefits. This will include access to the NHS pension scheme – alongside a generous annual leave allowance that grows with your length of service or recognises your existing NHS commitment. We provide an incremental sick pay scheme and family friendly policies like maternity and paternity pay that match the NHS offer, alongside working enhancements including an additional 30 - 45% of annual salary for unsociable hours benefit (earning potential will vary on shift days / times). We will also support your health and wellbeing - with complementary Westfield Health Insurance membership which covers basic costs like your dental care, glasses, physiotherapy, chiropody and many more.
At DHU Healthcare, we are committed to fostering an environment where Equity, Diversity, Inclusion, and a strong sense of Belonging are not only celebrated but actively promoted. We believe that every individual, regardless of their background, deserves the right to access quality healthcare services and to be treated with respect and dignity. Our commitment to Equity, Diversity, Inclusion, and Belonging is at the heart of everything we do, from patient care to our organisational culture.
Job Types: Full-time, Permanent
Salary: £48,539.00-£54,815.00 per year
Work Location: In person
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