Head of Community Services

Head of Community Services (12-Month FTC)

The Opportunity:

Avalon Housing, a specialise social housing recruitment firm, are delighted to be partnering with Bournville Village Trust, a charitable trust managing a diverse portfolio of independent living schemes, community places, and development services across Birmingham and Telford neighbourhoods.

We are looking for an experienced leader to support the Director of Communities during a key period of strategic review, ensuring our community services continue to deliver successfully while shaping our vision for future delivery.

Key Duties:

• Lead the multi-disciplinary teams responsible for delivering services across care leavers schemes, out-of-school provision, independent older persons schemes, and Extra Care schemes.
• Oversee the Birmingham community development and involvement service, managing community halls, leases, licences, and the development of Neighbourhood Plans.
• Build and strengthen collaborative partnerships with a wide range of community stakeholders, tenants, and customers.
• Develop and innovative community engagement activities using social media, resident-led forums, and community network events.
• Support the Head of Estates and Stewardship on the review project for the Birmingham Scheme of Management.
• Ensure all community and support services remain compliant with regulatory requirements and responsive to customer needs.
• Manage data, track metrics, and oversee KPI reporting for the department.

Benefits:

• Salary: £59,797.17 – £64,745.38 per annum.
• Contract & Hours: 12-month Fixed Term Contract, 37 hours per week.
• Working Style: Agile and hybrid working based out of a head office in South Birmingham.
• Healthcare Scheme: Free healthcare scheme for all employees, offering cashback towards optical, dental, therapy treatments, consultations, scans, and 24-hour counselling support.
• Lifestyle Discounts: Access to "Trust Treats" providing high street and online discounts on shopping, holidays, and insurance.
• Family Support: Enhanced maternity, paternity, adoption, and shared parental leave policies.
• Culture: A focus on well-being and work-life balance with extensive learning and development support to grow your career.

Requirements:

• Experience: Proven experience leading multi-disciplinary teams across community, housing, and/or care and support services.
• Skills: Excellent organisational, problem-solving, and KPI data management skills with the capability to work independently and collaboratively.
• Communication: Highly developed communication and interpersonal skills, with the empathy required to connect with residents and groups from diverse backgrounds.
• Knowledge: A solid understanding of regulatory requirements relating to community places, older persons schemes, or independent living.
• Values: A values-driven individual who is passionate about delivering positive community impact and inclusive engagement.
• Flexibility: Willingness and flexibility to attend occasional meetings and events on weekends and evenings as required by the service.

How to Apply:

Please apply for this role online or contact Matt Baird at Avalon for a confidential discussion.

Avalon, trading name of Spirehouse Recruitment Limited, is an equal opportunities employment business and employment agency. We practise a diverse and inclusive recruitment process that ensures equal opportunity for all individuals